At a Glance
- Tasks: Support the Homeownership team with admin, customer contact, and data management.
- Company: Join a respected North West housing provider with a strong community focus.
- Benefits: Flexible work arrangement, mileage paid for travel, and potential for contract extension.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference in people's lives while gaining valuable experience in housing services.
- Qualifications: Experience in customer service and administrative roles is preferred.
The predicted salary is between 30000 - 40000 € per year.
5 days per week, 7 hours per day, 2 days in the office, 3 days home-based. Willingness to travel for resident visits (mileage paid) - Full UK driving licence and access to a car required. Ideal start date: 26th May, subject to compliance - Happy to interview ASAP via Teams.
Your new company: You'll be joining a respected North West housing provider with a strong track record in delivering high-quality homeownership, leasehold and sales services. The team manages RTB/RTA, shared ownership, staircasing, service charges, repairs queries and customer support across a wide geography.
Your new role: You'll provide essential support to the Homeownership team while a colleague is on secondment and sick leave cover (minimum 3-month contract, with potential extension). Key duties include:
- Homeownership admin - supporting RTB/RTA, shared ownership, sales and leasehold processes
- Customer contact - mostly inbound calls with some outbound follow-ups for repairs, sales and general queries
- Minute-taking - attending resident visits across Urmston, Preston, Blackburn, Harrogate and Hull
- Data & systems - updating records, logging actions, tracking cases, maintaining accurate information
- General admin - inbox management, document handling, scheduling, supporting officers with day-to-day tasks
What you'll need to succeed: Experience in homeowners...
Homeownership Assistant in Warrington employer: Hays
As a leading housing provider in the North West, we pride ourselves on fostering a supportive and inclusive work culture that values employee development and community engagement. Our Homeownership Assistants enjoy flexible working arrangements, competitive benefits, and opportunities for professional growth while making a meaningful impact in the lives of residents across various locations. Join us to be part of a dedicated team that is committed to delivering high-quality services and enhancing homeownership experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Assistant in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to homeownership services. This will help you tailor your answers and show them you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions related to customer support and admin tasks, so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Homeownership Assistant in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Homeownership Assistant role. Highlight any relevant admin experience, customer service skills, and your ability to manage data and systems effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've supported similar processes in the past and your enthusiasm for helping homeowners.
Showcase Your Communication Skills:Since this role involves a lot of customer contact, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or by mentioning your experience with inbound and outbound calls, let us see your strengths!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the key responsibilities of a Homeownership Assistant. Familiarise yourself with terms like RTB/RTA, shared ownership, and leasehold processes. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since the role involves a lot of customer contact, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled inbound calls or followed up on queries. Practice articulating these experiences clearly.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing customer complaints or taking minutes during meetings. Prepare by thinking through potential scenarios and how you would respond effectively.
✨Highlight Your Organisational Skills
With tasks like inbox management and document handling, it's crucial to showcase your organisational abilities. Share examples of how you've managed multiple tasks efficiently in previous roles, and be ready to discuss any tools or systems you use to stay organised.
