At a Glance
- Tasks: Own customer accounts and manage the full customer journey from order to delivery.
- Company: Join a successful global manufacturing business based in Wrexham.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and performance bonuses.
- Other info: Opportunity for career growth with a global employer.
- Why this job: Gain real responsibility and exposure in a dynamic, customer-facing role.
- Qualifications: Experience in manufacturing or supply chain, strong customer service skills.
The predicted salary is between 34000 - 40000 € per year.
Your new company: You will join a successful, long-established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer-facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business.
Your new role: This role is best described as customer account ownership from an operational perspective. You will take end-to-end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution. Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained.
Key responsibilities include:
- Ownership of customer relationships from order receipt to cash collection
- Management of customer KPIs, service levels and operational performance
- Coordination of special requests, forecasts and demand changes
- Acting as the key interface between customers and internal stakeholders
- Ensuring accuracy of master data, pricing and ERP inputs (SAP S/4 Hana desirable)
- Supporting export compliance, documentation and audit readiness
What you'll need to succeed: This role will suit someone who enjoys customer ownership and decision-making, rather than purely transactional customer service. You will ideally bring:
- Experience in a manufacturing or complex supply chain environment
- A strong customer-facing background with accountability for service outcomes
- Confidence in managing customer interaction without a dedicated account manager layer
- Working knowledge of ERP systems (SAP desirable but not essential)
- Good understanding of export compliance and international customers
- Strong organisational skills and sound commercial judgement
- European language skills (Italian, Spanish, German or similar) are highly advantageous and reflected in the upper end of the salary band.
What you'll get in return: An 18-month fixed term contract with a global employer. Salary £34,000 - £40,000 depending on experience and language capability. 25 days holiday + bank holidays. Annual performance-related bonus. Hybrid working (up to 2 days from home) following probation. Exposure to global customers and complex manufacturing operations.
Please note: The internal contract title for this role is Customer Service Representative. This is an operational customer account role with a high level of ownership and responsibility.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Customer Account Specialist - Manufacturing (FTC) in Wales, Wrexham employer: Hays
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values customer ownership and operational excellence. With opportunities for professional growth, a competitive salary, and benefits such as hybrid working and an annual performance-related bonus, this role offers a rewarding career path while engaging with international customers and complex supply chain operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist - Manufacturing (FTC) in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Account Specialist - Manufacturing (FTC) in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Account Specialist role. Highlight any relevant experience in manufacturing or supply chain environments, and don’t forget to showcase your customer-facing achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer ownership and decision-making, and how you can bring value to our team at StudySmarter.
Showcase Your Communication Skills:Since this role involves regular customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through your CV or cover letter, let us see how you handle challenges and manage relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hays
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from order entry to cash collection. Be ready to discuss how you would manage customer expectations and operational performance, as this role is all about ownership and accountability.
✨Brush Up on ERP Systems
If you have experience with ERP systems like SAP S/4 Hana, make sure to highlight it. Even if you don't, understanding the basics of how these systems work will show your willingness to learn and adapt, which is crucial for this role.
✨Showcase Your Communication Skills
This position requires regular interaction with customers and internal teams. Prepare examples of how you've effectively communicated in past roles, especially when managing challenges or special requests.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities. This role demands strong organisational skills, so share specific strategies you've used to stay on top of your workload and ensure accuracy in your work.
