At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service from order to delivery.
- Company: Join a global manufacturing leader known for strong client relationships.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and performance bonuses.
- Other info: Immediate interviews available - don't miss out on this exciting opportunity!
- Why this job: Gain valuable experience with international customers in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 34000 - 40000 £ per year.
Your new company
You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role
This role goes beyond traditional customer service - it's a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.
Day-to-day, you will:
- Manage customer accounts, taking full ownership of orders, service performance and communication
- Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial
- Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively
- Monitor and manage customer KPIs, taking action to maintain service levels
- Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable)
- Support export compliance and documentation requirements for international shipments
This is a fast-paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly.
What you'll need to succeed
This role will suit someone who enjoys owning customer relationships rather than working purely in a transactional or support capacity. You will ideally have:
- Experience within a manufacturing or complex supply chain environment
- A background in customer service, customer operations or order management with direct customer interaction
- Confidence handling customer communication without a dedicated account manager layer
- Strong organisational skills and attention to detail
- Experience using ERP systems (SAP S/4 Hana advantageous)
- A good understanding of export processes or international customers
- European language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band.
What you'll get in return
Salary between £34,000 - £40,000 depending on experience and language capability
- 25 days holiday plus bank holidays
- Annual performance-related bonus
- Hybrid working available (up to 2 days from home following probation)
- The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment
Please note: The internal contract title for this role is Customer Service Representative; however, the position offers a higher level of customer ownership and responsibility than a traditional customer service role.
Immediate interviews are available - apply now or get in touch for a confidential discussion.
Locations
Customer Account Executive (Key Accounts) - 18 Month FTC in Wales, Wrexham employer: Hays
Join a well-established global manufacturing business in Wrexham, where you will thrive in a dynamic work culture that values strong client relationships and operational excellence. With opportunities for professional growth, a competitive salary, and the flexibility of hybrid working, this role offers a unique chance to manage key customer accounts while being part of a supportive team dedicated to delivering exceptional service. Experience a rewarding career in a fast-paced environment that encourages ownership and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive (Key Accounts) - 18 Month FTC in Wales, Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Account Executive. Highlight your customer service skills and any relevant supply chain experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Account Executive (Key Accounts) - 18 Month FTC in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant roles in manufacturing or supply chain environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your confidence in handling customer relationships directly, as that's key for us.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects simultaneously. We love candidates who can juggle responsibilities while keeping everything on track, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Hays
✨Know Your Customer Inside Out
Before the interview, research the company’s key customers and their industries. Understanding their needs and challenges will help you demonstrate how you can manage those relationships effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Discuss how you've successfully managed multiple customer accounts or projects simultaneously, ensuring all details were accurate and deadlines met.
✨Demonstrate Your Communication Skills
Be ready to discuss how you handle customer queries and challenges. Use specific examples to illustrate your confidence in managing customer communications without an account manager, showcasing your proactive approach.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like SAP, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to discuss how you would ensure accuracy in order processing and data management.
