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- Tasks: Lead a team to manage B2B supply chain operations and ensure smooth order fulfilment.
- Company: Join a dynamic FMCG company with potential for long-term growth.
- Benefits: Hybrid working, competitive salary, and direct employment benefits.
- Why this job: Be part of a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in B2B supply chain and strong customer service skills required.
- Other info: Opportunity for career advancement in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a 6-month Fixed Term Contract to join our fabulous client in the FMCG space. This role is initially 6 months but could result in something more long-term.
In this Supply Chain Customer Service role, you will manage a team of 3 to support the seamless running of the B2B supply chain function, managing approximately 2,000 orders per week. As the team leader, you will be responsible for all order fulfilment and any invoicing or credit queries. You will also be responsible for onboarding into their ERP systems and supporting the sales team to deliver customer objectives.
To succeed in this role, you will have experience across B2B Supply Chain and be experienced in the order to cash process. You will have experience working with logistics providers and ensure KPIs and SLAs are being adhered to. You will be the escalation point for any delivery issues, so strong customer service and client exposure is key.
In return, there may be longer-term opportunities within this business. They do offer hybrid working, but you must be able to attend the Uxbridge office 2-3 days per week. You will receive an annual salary plus employment benefits as you will be hired directly by the business. If you want to work in a fast-paced supply chain environment, then this is the role for you.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
B2B Supply Chain Customer Service Manager in Uxbridge employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Supply Chain Customer Service Manager in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG space and let them know you're on the hunt for a B2B Supply Chain Customer Service Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by brushing up on your order to cash process knowledge. Be ready to discuss how you've tackled delivery issues in the past and how you can ensure KPIs and SLAs are met. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! If you've managed teams before, be sure to highlight your experience in onboarding and supporting team members. This will demonstrate that you're ready to take charge in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way in landing that dream job!
We think you need these skills to ace B2B Supply Chain Customer Service Manager in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2B Supply Chain Customer Service Manager role. Highlight your relevant experience in order fulfilment and customer service, and don’t forget to mention any specific achievements that showcase your skills in managing teams and logistics.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with ERP systems and how you’ve successfully handled delivery issues in the past. Keep it engaging and personal!
Showcase Your Team Leadership Skills: Since you’ll be managing a team, it’s crucial to highlight your leadership experience. Share examples of how you’ve motivated your team or improved processes in previous roles. We want to see how you can lead a team to success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fabulous client in the FMCG space!
How to prepare for a job interview at Hays
✨Know Your Supply Chain Inside Out
Before the interview, brush up on your knowledge of B2B supply chain processes, especially the order to cash cycle. Be ready to discuss how you've managed similar functions in the past and any specific KPIs or SLAs you've adhered to.
✨Showcase Your Leadership Skills
As a team leader, it's crucial to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in high-pressure environments, particularly in customer service roles within the supply chain.
✨Prepare for Customer Service Scenarios
Expect questions about handling delivery issues and customer complaints. Think of specific instances where you resolved conflicts or improved customer satisfaction, and be ready to share these stories during the interview.
✨Familiarise Yourself with ERP Systems
Since onboarding into ERP systems is part of the role, make sure you understand the basics of how these systems work. If you have experience with specific platforms, mention them and be prepared to discuss how you can leverage this knowledge in the new role.
