At a Glance
- Tasks: Create engaging training materials and oversee eLearning development for customer service agents.
- Company: Join a leading automotive brand focused on innovation and customer experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and cutting-edge training technologies.
- Why this job: Make a real impact by empowering agents with knowledge to represent iconic brands.
- Qualifications: Strong communication skills and experience in training or instructional design.
The predicted salary is between 35000 - 45000 £ per year.
To support the evolving product portfolio and the needs of our customers, the role is also accountable for the development of a suite of materials designed to increase the knowledge of CIC agents.
Using all resources from across the business, the role holder coordinates training syllabuses, structures the development and creation of suitable materials, and oversees the planned delivery into the CIC environment.
This work is coordinated closely with the CIC Governance and business lines, but also connects to evolving business strategies.
This is particularly relevant in todays fast-moving world and new sales models.
The CIC environment for the NSC is ‘powered by knowledge’ and the role holder plays a pivotal role in ensuring our customer-facing touchpoints are perfectly positioned to represent the BMW and MINI brands in the way we expect.
This knowledge supports the continuous improvement of process, quality and the delivery of business objectives.
Key accountabilities of the function (pls. use suitable verbs as agree, verify, operate, support, prepare, decide, etc.) Alongside the CIC Governance and Management structure, external CIC providers and software providers, understand, and build training material for all department procedures / work instructions / user guides to ensure agents understand the correct process to implement their job role.
Oversee the technical/coding design and creation of Digital e Learning for deployment to CIC associates, using the most relevant and most appropriate software tool to develop and deliver training.
Guides and steers the technical development of learning videos including recording, editing, and enabling the finished product for use by associates to BMW Corporate identity standards.
Continuously research and keep up to date on new training technologies and techniques and where relevant, present cost benefits analysis to key stakeholders to deliver the needed change.
Match design-led learning the competency and team profiles within the CIC willing and able to prioritise.
Strong written and verbal communication skills Excellent networking skills Ability to manage stakeholders’ expectations, and to identify and achieve mutually beneficial outcomes Good grasp of change management, in theory and in practice
Training Specialist employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
