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- Tasks: Maximise ticket sales while delivering top-notch customer service.
- Company: Join a vibrant team in the heart of Reading, focused on unforgettable experiences.
- Benefits: Enjoy flexible working hours and a dynamic work environment.
- Why this job: Be part of an exciting atmosphere, engaging with customers and making events memorable.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary role with potential for future opportunities.
The predicted salary is between 24000 - 36000 £ per year.
New Temporary role based in Reading.
Key Duties and Responsibilities for the role:
- To be responsible for maximising revenue from sales of tickets, season tickets, hospitality and memberships whilst providing exceptional levels of customer service.
- To assist with day to day sales and queries from customers in person and over the phone, including event days.
- To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines.
- To ensure all products purchased for dispatch by post are dispatched within agreed timelines.
- To assist with the set-up of all sales platforms.
- To deliver an excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers’ expectations.
- To maximise all sales opportunities by engaging and understanding the customer’s requirements.
- To carry out any other tasks as directed by your line manager.
- To ensure your working space is kept clean and tidy at all times, adhering to the club’s clear desk policy.
- There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.
Ticketing Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Administrator
✨Tip Number 1
Familiarise yourself with the ticketing systems and platforms commonly used in the industry. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being able to showcase your ability to handle queries and provide exceptional service will be crucial in this role.
✨Tip Number 3
Network with professionals already working in ticketing or event management. Attend local events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Research the company’s previous events and ticketing strategies. Understanding their approach will allow you to tailor your discussions during interviews, showing that you are genuinely interested in contributing to their success.
We think you need these skills to ace Ticketing Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities. Tailor your application to highlight your relevant experience in ticket sales, customer service, and any other related areas.
Highlight Customer Service Skills: Since the role emphasises exceptional customer service, make sure to include specific examples of how you've provided excellent service in previous roles. Use metrics or feedback to demonstrate your impact.
Showcase Sales Experience: Detail your experience with sales, particularly in ticketing or hospitality. Mention any achievements or targets you met, and how you maximised revenue in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A clean, professional application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Know the Product Inside Out
Familiarise yourself with the ticketing products and services offered by the company. Understand the different types of tickets, memberships, and hospitality options available, as well as any current promotions. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, especially in a sales context. This will show that you can deliver the personalised service the company values.
✨Demonstrate Sales Acumen
Be ready to discuss how you would maximise sales opportunities. Think about strategies you could implement to engage customers and understand their requirements. Showing that you have a proactive approach to sales will impress the interviewers.
✨Emphasise Teamwork and Flexibility
Since the role involves working closely with a team and covering various tasks, be prepared to talk about your ability to collaborate and adapt. Share examples of how you've successfully worked in a team environment and handled unexpected challenges in the past.
