At a Glance
- Tasks: Support individuals with complex needs towards independent living and maintain tenancy standards.
- Company: Respected not-for-profit organisation dedicated to making a difference.
- Benefits: Competitive salary, supportive team environment, and meaningful work.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in support roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Your new company Hays is working with a well-respected, not-for-profit organisation known for its commitment to supporting individuals with complex needs and helping them move towards independence and stable living, on a temporary basis to start immediately.
Your new role As a Tenancy Sustainment and Floating Support Officer, you will play a key role in supporting customers with complex needs, to progress towards independent living while ensuring properties, tenancies, and compliance standards are maintained to the highest level.
You will:
- Complete customer inductions, risk assessments and person-centred support plans, reviewing these regularly to meet individual needs.
- Support customers to build independence, develop tenancy skills and maintain positive relationships with their networks and services.
- Guide customers through their move-on journey into independent tenancies.
- Complete tenancy sign-ups and move-ins, ensuring residents understand their rights, responsibilities and local services.
- Proactively manage tenancies by addressing arrears early, supporting benefit claims, issuing notices when required and identifying safeguarding concerns.
- Maintain safe, compliant properties by coordinating repairs, managing voids and carrying out regular health and fire safety checks.
- Keep accurate records and ensure all work aligns with housing, welfare and safeguarding legislation.
What you'll need to succeed:
- A full UK driving licence and access to a vehicle for work purposes.
- Commute to the Stoke head office on a Friday.
- Enhanced DBS check, or willingness to undergo one.
- Experience in a similar sector, including supporting people with complex needs.
- Ability to manage multiple tasks, work under pressure and solve problems in fast-paced environments.
- Strong written and verbal communication skills.
- A clear understanding of great customer service in a support-based setting.
- Confident IT skills, including excellent proficiency in Microsoft Word and good working knowledge of Excel.
- Experience supporting financial processes such as expenses, invoices, or applications for benefits, grants or financial support.
- Ability to meet contractual requirements within commissioned services.
- GCSE-Level education or higher.
What you'll get in return:
- A meaningful role where you directly contribute to positive life changes.
- A supportive, values-driven team environment.
- Competitive salary.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Yarna now on 0333 010 2579. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenancy Sustainment and Floating Support Officer employer: Hays
Hays is an excellent employer, offering a meaningful role as a Tenancy Sustainment and Floating Support Officer within a supportive, values-driven team dedicated to making a positive impact on individuals with complex needs. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to contribute directly to the community by helping clients achieve independence and stability in their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting individuals with complex needs. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves supporting customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Tenancy Sustainment and Floating Support Officer. Highlight any relevant experience you have in supporting individuals with complex needs and managing tenancies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about helping others achieve independence. Share specific examples of how you've supported people in similar roles, and don’t forget to mention your understanding of compliance standards!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment and Floating Support Officer inside out. Familiarise yourself with the key responsibilities, like supporting customers with complex needs and managing tenancies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported individuals with complex needs or managed tenancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your relevant experience and problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the organisation's approach to supporting customers or how they measure success in this role. This shows that you're engaged and thinking critically about how you can contribute to their mission.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The organisation values a supportive team environment, so showing your genuine passion for helping others and your ability to connect with people will make a positive impression.
