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- Tasks: Provide essential admin support and manage data for a busy operations team.
- Company: Join a leading public sector organisation in Wakefield.
- Benefits: Earn £12.75 per hour with full-time hours and skill development opportunities.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact.
- Qualifications: Experience in admin roles, strong communication skills, and knowledge of data protection.
- Other info: Opportunity to develop skills in Microsoft applications and automation tools.
The predicted salary is between 11 - 16 £ per hour.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
Operational Administrator – Temporary
Wakefield Based | Fully onsite | Monday to Friday | £12.75 p/hour | 35 hours per week
Here at Hays, we are working with a leading public sector organisation based in Wakefield to support with the recruitment of several temporary Operational Administrators to support during a busy period. These are full-time positions and are fully on-site in the Wakefield City Centre. These roles will be providing comprehensive administrative and operational support to the Centre Operations team, including handling customer communications, managing data and systems, and supporting continuous improvement initiatives.
Key Responsibilities:- Manage examination-based transactions and ensure accurate, on‑time processing across results, qualification conferrals, dated entry and on‑demand exam services.
- Run and extract daily operational reports and make these available to teams via SharePoint.
- Support analysis and correction of data in SAP and other systems to validate results and maintain precise data flows.
- Provide first‑line support for markers, customers, and internal stakeholders via email, service tickets and phone.
- Triage shared inboxes and assign or resolve service tickets promptly within KPIs.
- Support end‑to‑end exam marking and results processes across online and e‑marked platforms.
- Monitor data flow integrity, escalate issues and support resolution of incidents and significant issues.
- Ensure all activity aligns with GDPR, confidentiality requirements, process maps and SOPs, maintaining full audit trails.
- Identify opportunities for process improvements and support relevant projects.
- Share improvements with the wider team and help upskill colleagues using knowledge of systems, processes and tools.
- Take ownership of personal skills development, especially across Microsoft applications, automation tools (Power Automate), and data visualisation (Power BI).
- Proven experience in a fast-paced administrative role with the ability to manage workload and prioritise.
- Consistent track record of achieving SLAs, KPIs and service requirements in processing environments.
- Competence in working with qualitative data from multiple sources.
- Knowledge of data protection and confidentiality requirements for sensitive learner and associate data.
- Strong communication, stakeholder management and problem‑solving skills.
- Proactive, self‑motivated and able to plan, organise and prioritise workload independently.
- Good working knowledge of Excel, Word, PowerPoint, MS Forms, MS Lists, Power Automate, Visio, Power BI and Jira, with willingness to develop further.
If you are interested in this role, please click ‘apply’. Please note there are several roles, all with the intention to start March 2026.
Temporary Administrator (Dayshift) (Temporary) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Administrator (Dayshift) (Temporary)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking insightful questions shows that you’re engaged and helps you determine if the role is the right fit for you.
✨Tip Number 4
After the interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Temporary Administrator (Dayshift) (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Temporary Administrator. Highlight your relevant experience in administrative tasks and any specific skills that match the job description, like data management and communication.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer communications and data handling, and show us your enthusiasm for the position.
Showcase Your Skills: Don’t forget to highlight your proficiency in Microsoft applications and any automation tools you’ve used. We want to see how you can contribute to our team and support continuous improvement initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the key responsibilities of the Temporary Administrator role. Familiarise yourself with terms like 'data flow integrity', 'GDPR', and 'SOPs'. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Skills
Prepare examples of how you've successfully managed workloads and prioritised tasks in previous roles. Highlight your experience with Microsoft applications and any automation tools you've used. This is your chance to demonstrate your competence and problem-solving skills!
✨Ask Smart Questions
Come prepared with questions about the team dynamics and the specific challenges they face. This shows that you’re proactive and genuinely interested in contributing to their success. Plus, it gives you a better idea of what to expect if you get the job.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The interviewers want to see if you’ll fit into their team culture. So, relax, be genuine, and let them see the real you!
