Job Description Logistics Coordinator Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. As a Logistics Coordinator, your role will involve: Manage direct communication with customers during packing and shipment phases. Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness. Ensure all logistics activities comply with relevant local and international regulations. Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement. Assist with the transition of European operations into the Telford facility. Coordinate packaging, dispatch, and all associated documentation. Monitor and chase customer collections to ensure timely shipments. Support customer account setup by gathering and managing required information. Escalate issues and complaints where necessary. Deliver against set KPIs and performance targets. Support stock and inventory management in collaboration with the Stores Department. Adhere to company Quality Management System (QMS) procedures at all times. Experience working in a fast-paced, agile environment. Proficiency in Microsoft Office applications. Experience within a manufacturing or logistics environment. Experience in shipment coordination, dispatch, or supply chain operations.
