At a Glance
- Tasks: Coordinate customer service operations and ensure a seamless customer journey.
- Company: Reputable organisation with a focus on high-quality customer experience.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Fast-paced role with a chance to collaborate across departments.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations. The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery.
As a Customer Services Coordinator your role will involve:
- Customer Engagement & Case Management.
- Acting as the primary point of contact for customers across all stages of the service lifecycle.
- Understanding customer needs and managing requirements throughout each stage.
- Taking ownership of case management, ensuring queries are resolved efficiently.
- Building and maintaining strong, long-term customer relationships.
- Coordinating service visits, including scheduling activities alongside field service teams.
- Managing service quotations, contracts, and order processing.
- Allocating and tracking job numbers, ensuring accurate records and completion updates.
- Processing purchase requisitions and managing order workflows.
- Supporting invoicing processes and ensuring accurate financial handling.
- Maintaining stock and inventory levels for field-based engineers.
- Managing parts quotations and securing purchase orders post-service delivery.
- Supporting helpdesk operations including call handling and service coordination.
- Ensuring efficient allocation and tracking of service activities.
- Escalating customer issues or complaints where necessary.
- Maintaining accurate customer records and supporting account setup processes.
- Ensuring adherence to internal quality management systems and procedures.
- Collaborating across departments to improve service delivery and customer experience.
- Contributing to KPI tracking and performance targets.
What you'll need to succeed:
- Proven experience in a customer-facing or customer support role.
- Ability to work effectively in a fast-paced, evolving environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications.
- Experience coordinating schedules, operations, or service delivery.
- Experience scheduling field-based service engineers.
- Familiarity with ERP or business systems (e.g., Sage or similar).
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Services Coordinator in Telford employer: Hays
Join a dynamic and reputable organisation as a Customer Services Coordinator, where you will play a pivotal role in enhancing customer experiences within a supportive and collaborative work culture. With a focus on employee growth, this company offers comprehensive training and development opportunities, ensuring that you can thrive in your career while contributing to a seamless service delivery. Located in a fast-paced environment, you will enjoy the unique advantage of working alongside dedicated professionals committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Services Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service. This can be a great way to stand out during interviews and demonstrate your ability to manage customer relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and we love seeing applications come directly from motivated candidates like you. Plus, it gives us a chance to get to know you better right from the start!
We think you need these skills to ace Customer Services Coordinator in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Coordinator role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for this role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'apply now'!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer engagement, prepare examples from your past experiences where you've successfully managed customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer support and prepare your responses. This will demonstrate your ability to think on your feet and your understanding of effective service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the tools they use for case management, or how they measure success in the role. It shows that you're engaged and eager to learn more about how you can contribute.
