At a Glance
- Tasks: Engage with customers, introduce services, and secure new business through proactive communication.
- Company: Join a growing energy business with a community-focused approach in Inverness.
- Benefits: Opportunity for personal development, career progression, and making a real impact.
- Other info: Dynamic environment with a commitment to customer satisfaction and local community support.
- Why this job: Be part of a supportive team and help shape the future of energy solutions.
- Qualifications: Experience in outbound telesales and strong communication skills are essential.
Your new company
An exciting opportunity has arisen to join a growing energy business based in Inverness. Backed by an established and highly respected Scottish organisation with a longstanding reputation for delivering exceptional customer service, this innovative venture is focused on providing customers with a genuine alternative to the larger national suppliers. The organisation prides itself on offering a personal, community-focused approach, combining competitive energy solutions with trusted local support. As the business continues to grow, they are seeking an enthusiastic and customer-focused Outbound Telesales Executive to play a key role in their continued success.
Your new role
As an Outbound Telesales Executive, you will be responsible for engaging proactively with both existing and prospective customers, introducing the company's services and identifying opportunities to secure new business and retain existing customers. Working within a customer-focused sales environment, you will build strong relationships over the telephone, understand individual customer requirements and provide tailored solutions that meet their needs. You will also guide customers through contract renewals, maintain accurate records using CRM systems and manage a structured sales pipeline to ensure opportunities are effectively followed up. This is a consultative sales role where success is built on trust, relationship management and delivering an outstanding customer experience rather than purely high-volume sales activity.
What you'll need to succeed
To be successful in this role, you will have previous experience in outbound telesales, customer acquisition, retention or a similar sales-focused position. You will be confident communicating with customers over the telephone, with a natural ability to build rapport and establish trust quickly. You will be organised, proactive and comfortable managing multiple customer conversations and follow-up activities. Experience of CRM systems and working towards sales or retention targets would be advantageous. The successful candidate will enjoy delivering a personal service and share a commitment to integrity, customer satisfaction and supporting local communities.
What you'll get in return
In return, you will have the opportunity to join an ambitious and growing business at an exciting stage of its development. You will be part of a supportive and values-driven organisation with a strong reputation for customer service and the chance to make a genuine impact on future growth. This role also offers excellent opportunities for personal development and career progression as the business continues to expand.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays now on 01463 214282. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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