At a Glance
- Tasks: Assist users by logging incidents and troubleshooting issues via calls and emails.
- Company: Join a supportive team in Swansea with hybrid working options.
- Benefits: Earn £17.01 per hour with potential for extension and DBS check covered.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Kickstart your career in tech while helping others solve their problems.
- Qualifications: Welsh communication skills and a knack for customer service are a plus.
The predicted salary is between 35000 - 35000 £ per year.
Starting ASAP - Swansea - Hybrid Working - Must pass DBS Check - Welsh Essential
Your new role:
- Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users.
- Categorise and Prioritise: Classify incidents based on impact and urgency.
- Troubleshoot: Use technical knowledge to diagnose and resolve issues.
- Escalate: Refer complex or unresolved cases to higher-level support.
- Update Tickets: Maintain detailed records of incident progress.
What you'll need to succeed:
- Ability to communicate in the medium of Welsh (desirable)
- Basic understanding of helpdesks, platforms and underlying technologies.
- Excellent customer service skills
- Think critically and creatively to find solutions.
What you'll get in return:
- £17.01 per hour
- 12 week temporary role with possible extension
- Hybrid working
- DBS check is covered by agency.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Help Desk Assistant in Swansea employer: Hays
Join a dynamic team in Swansea as a Help Desk Assistant, where you will enjoy a supportive hybrid working environment that promotes work-life balance. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. With competitive pay and the chance to make a meaningful impact in the community, this role offers a rewarding career path for those looking to develop their skills in a vibrant setting.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Assistant in Swansea
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with help desk operations and the technologies involved. This will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your Welsh! Since it's essential for this role, brush up on your language skills. Being able to communicate effectively in Welsh will set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help someone. This will demonstrate your ability to handle enquiries and resolve issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Help Desk Assistant in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in helpdesk roles. We want to see how you can bring your unique flair to the Help Desk Assistant position!
Show Off Your Welsh Skills:Since Welsh is essential for this role, don’t forget to mention your language skills prominently. If you’re fluent, let us know how you’ve used Welsh in previous jobs or situations!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Hays
✨Brush Up on Your Welsh
Since communication in Welsh is essential for this role, make sure you practice your language skills. Try to engage in conversations or even role-play scenarios that might come up during the interview.
✨Know Your Tech Basics
Familiarise yourself with common helpdesk platforms and technologies. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting various issues.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved a customer's issue effectively and how you communicated with them.
✨Think Critically and Creatively
Be ready to demonstrate your problem-solving skills. Consider potential scenarios they might present during the interview and think through how you would categorise, prioritise, and escalate incidents.
