At a Glance
- Tasks: Provide operational support, manage communications, and maintain records in a fast-paced environment.
- Company: Join a division of the Welsh Government focused on health and social services.
- Benefits: Earn £15.10 per hour with hybrid working options and potential for extension.
- Other info: Opportunity for career growth in a dynamic public service setting.
- Why this job: Make a difference while developing your administrative skills in a supportive team.
- Qualifications: Strong customer service skills and experience with CRM systems required.
The predicted salary is between 30000 - 30000 £ per year.
Starting ASAP - 6 months - £15.10 per hour - Swansea - Hybrid Working
Your new company
Working for a division of the Health and Social services group within the Welsh Government.
Your new role
Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales. Deal with sensitive telephone discussions and queries with service users. Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements. Working with complex CRM systems.
What you'll need to succeed
- Excellent customer service skills, active listening skills and showing empathy and understanding.
- High level of administrative experience, along with any case management experience.
- Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages.
- Must pass a DBS check.
What you'll get in return
- £15.10 per hour.
- Temporary role for an initial period of 6 months, with a possible extension.
- Hybrid working, 2 days in office once training is complete.
- 37 hours per week.
- DBS check will be covered by agency.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Business Support Officer in Swansea employer: Hays
As a Business Support Officer within the Health and Social Services division of the Welsh Government, you will be part of a supportive and dynamic work environment that values your contributions. With hybrid working options and a focus on employee well-being, this role offers a unique opportunity to engage in meaningful work while developing your administrative skills and gaining experience in case management. The company fosters a culture of empathy and understanding, ensuring that you can thrive both personally and professionally in Swansea.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in health and social services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills in customer service and CRM systems can shine through in your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed tight deadlines and handled sensitive information in previous roles. This will demonstrate your fit for the Business Support Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way!
We think you need these skills to ace Business Support Officer in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight your administrative experience and any relevant skills, like working with CRMs or Microsoft packages. We want to see how you fit into our team!
Showcase Your Customer Service Skills:Since this role involves dealing with sensitive queries, it's crucial to showcase your customer service skills. Share examples of how you've handled challenging situations with empathy and understanding in your application.
Be Clear and Concise:When drafting your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Hays
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer. Familiarise yourself with the key responsibilities like handling court applications and managing sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your customer service skills and administrative experience during the interview. Prepare examples of how you've dealt with complex situations or used CRM systems effectively. This will demonstrate your ability to handle the demands of the job and reassure them that you can navigate their systems with ease.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It shows that you value communication and are empathetic, which is crucial for this role, especially when dealing with sensitive queries.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about the team you'll be working with or how success is measured in the role. It not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
