Support Technician

Support Technician who will provide essential aftercare support

We are excited to partner with Connected Response to recruit a Support Technician who will provide essential aftercare support to our customers in the Greater Glasgow area.”Connected Response is a cutting-edge technology company with a mission. Our mission: to use our retrofit technology to release the 1.5m households with electric storage and water heating from the shackles of Economy 7 night-time charging and associated fuel poverty and enable them to enjoy a positive heating experience.”

Reporting To: Technical Director
Role Overview:
The Support Technician will deliver post-installation support to Connected Response customers, including on-site visits to troubleshoot and resolve common technical issues. This role will involve utilising computer-based tools and collaborating with the installation team.

Key Responsibilities:
1. Customer Engagement:
o Visit customers’ homes to identify and resolve basic technical issues.
o Interact with customers in a professional, friendly, and confident manner.
o Utilise computer-based tools to diagnose and correct technical problems.
2. Fault Reporting:
o Document and communicate any identified issues to the installation team clearly and effectively.
3. Support Migration of Tasks:
o Assist in developing straightforward processes to facilitate the transition of support tasks to the client’s long-term maintenance team.
Qualifications:
• HNC or HND in Engineering
• Experience in customer service
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