Senior Administrator in Sunderland

Newcastle upon Tyne | Hybrid Working (3 Days Office / 2 Days Home) | Free On-Site Parking Up to 24-Month Temporary Contract | Extremely competitive Hourly Rate | Immediate Start Available
Are you an experienced Administrator, Sales Support Coordinator, Customer Operations professional or Order Management Specialist looking for your next challenge?
We're recruiting for a Senior Administrator to join a busy and highly successful Order Operations team within a leading organisation. This is an excellent opportunity to secure a long-term contract role where you'll play a key part in supporting customers, managing complex transactions, improving processes and acting as a trusted point of expertise within the team.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering exceptional service, we'd love to hear from you.
The Role As a Senior Administrator, you'll be responsible for ensuring the smooth processing of customer orders and operational activities while supporting colleagues and driving continuous improvement initiatives. Key responsibilities include: Processing customer quotations, orders and invoices accurately and efficiently Managing customer and partner queries via shared inboxes Handling complex and escalated operational issues Maintaining accurate records across Salesforce and internal systems Acting as a subject-matter expert, providing guidance and support to team members Delivering onboarding and refresher training Creating and maintaining process documentation, training materials and knowledge articles Supporting process improvement and quality initiatives Representing the team at meetings and providing leadership cover when required About You We're keen to hear from candidates who have: Previous experience in administration, customer operations, order management, sales support or a similar role Strong attention to detail with a commitment to accuracy Excellent organisational and communication skills Experience using Microsoft Office, including intermediate Excel skills CRM experience, ideally Salesforce A proactive, solutions-focused approach and strong customer service skills The ability to prioritise workloads and work effectively within a collaborative team What's On Offer? Competitive hourly rate Immediate start available Up to 24-month temporary contract Hybrid working arrangement (3 days office / 2 days home) Free on-site parking Opportunity to gain valuable experience within a large international organisation Supportive team environment with opportunities to develop and enhance your skills If you're looking for a varied role where you can make a real impact and contribute to a high-performing team, apply today to find out more. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be
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