At a Glance
- Tasks: Handle emergency calls and provide critical support in a fast-paced Control Room.
- Company: Join a large public service organisation dedicated to community safety.
- Benefits: Competitive hourly rate, ongoing training, and a supportive team environment.
- Other info: Flexible shift patterns with opportunities for growth in a dynamic setting.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in call handling is a plus; strong communication skills are essential.
The predicted salary is between 48000 - 48000 £ per year.
You will be joining a busy and fast-paced Control Room environment within a large, Glasgow-based public service organisation. This team provides critical out-of-hours and emergency support across a range of services, ensuring the safety and wellbeing of the local community.
As a Call Handler, you will work on a temporary basis supporting multiple service lines within a Control Room setting. The key focus initially will be Telecare call handling, with exposure to additional workstreams as you build confidence.
Your responsibilities will include:
- Handling incoming Telecare calls and providing appropriate support or escalation
- Managing calls relating to Anti-Social Behaviour and Out-of-Hours services (including housing repairs and homelessness presentations)
- Monitoring CCTV and responding to incidents
- Processing alarm activations (fire and intruder)
- Liaising with wardens and external contractors
- Accurately recording information and taking messages across all service lines
You will work a 3-on, 3-off shift pattern across a 7-day rota, with 11-hour shifts (day and night).
What you'll need to succeed:
- Previous experience in a call handling, contact centre, or similar environment is beneficial
- Strong communication and listening skills
- Ability to remain calm under pressure and manage high call volumes
- Excellent attention to detail and ability to multitask
- Confident using multiple IT systems
- Flexibility to work shifts, including weekends and, eventually, nights
- Disclosure clearance beneficial
What you'll get in return:
- Competitive hourly rate of 23.17 (PAYE)
- Opportunity to gain experience within a dynamic Control Room environment
- Ongoing training and development across multiple service areas
- A supportive team environment with structured onboarding
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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