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- Tasks: Manage the sales ledger and oversee customer credit risk in a dynamic environment.
- Company: Join a leading product-based business with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement potential.
- Why this job: Make a real impact by improving cash flow and customer relationships.
- Qualifications: Experience in credit control and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
A senior, highly autonomous credit control professional responsible for the full end to end management of the sales ledger within a complex, product led business. Operating independently, the role focuses on customer credit risk management, cash collection, dispute resolution, and the continuous improvement of credit control processes. Strong use of systems, automation, and data insight is applied to maximise cash flow while maintaining effective customer and internal stakeholder relationships.
Key Responsibilities:
- Credit Risk Management & Customer Setup
- Full ownership of the customer credit lifecycle, including:
- Reviewing and assessing new customer credit applications
- Ongoing credit reviews within agreed authority levels
- Setting and maintaining appropriate credit limits and payment terms
- Regular assessment of credit risk using:
- Financial information and trading history
- External credit data
- Payment behaviour and exposure analysis
- Proactive recommendation of risk mitigation actions such as adjusted terms, advance payments, or phased payment structures where required.
- Cash Collection & Ledger Control
- End to end responsibility for the sales ledger, ensuring:
- Timely and structured collection of outstanding balances
- Delivery against agreed cash and debt KPIs
- Managing collections across a broad and diverse customer base, including a significant international element
- Carrying out professional, structured collection activity via telephone, written communication, and escalation processes, supported by automated reminder systems.
- Query & Dispute Resolution
- Acting as the primary contact for invoice, pricing, and account queries
- Managing disputes efficiently by liaising with internal teams and driving resolution to payments
- Automation & Process Improvement
- Designing, maintaining, and enhancing credit control processes, including:
- Electronic invoicing and customer portals
- Automated statements and reminder schedules
- System driven credit limit controls and order holds
- Using reporting, dashboards, and exception based workflows to prioritise activity
- Reducing manual intervention through automation and system integration between finance systems and supporting platforms where applicable.
- Reporting & Stakeholder Engagement
- Producing clear and accurate reporting on:
- Aged debt
- Credit risk exposure
- Bad debt risk
- Debtor days and trends
- Providing insights, commentary, and recommendations to senior finance stakeholders
- Working closely with commercial teams to balance revenue growth with robust credit risk management.
- Governance & Continuous Improvement
- Ensuring adherence to internal controls, policies, and audit requirements
- Regularly reviewing and refining credit control processes to support business growth and efficiency
- Maintaining accurate documentation to support escalation, legal action, or external debt recovery if required.
Measures of Success
- Sustained reduction in overdue and aged debt
- Improvement in debtor days and overall risk profile
- Effective and timely resolution of customer disputes
- Increased efficiency through reduced manual processing
- Positive feedback from internal stakeholders and customers.
Person Specification
- Essential Requirements
- GCSEs (or equivalent) in Maths and English
- Proven experience in a standalone or highly autonomous Credit Control role
- Strong understanding of credit risk, collections strategy, and dispute management
- A confident communicator able to manage challenging conversations professionally
- Highly organised, able to prioritise workload independently.
- Desirable Experience & Skills
- Background in manufacturing or product based environments
- Strong systems capability, including accounting software and Excel
- Experience working with ERP or finance systems commonly used in large or complex businesses.
Key Competencies & Attributes
- Comfortable working cross functionally with sales, operations, and logistics teams
- Self motivated, accountable, and commercially minded
- Strong cash focused mindset with a structured, process driven approach
- Calm under pressure and confident managing complex or sensitive situations.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Senior Credit Controller in Stoke-on-Trent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its credit control processes. Show them you understand their business and how you can improve their cash flow and customer relationships.
✨Tip Number 3
Practice your communication skills! As a Senior Credit Controller, you'll need to handle challenging conversations. Role-play with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Credit Controller in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Credit Controller role. Highlight your experience in credit risk management and cash collection, and don’t forget to mention any relevant systems you’ve used. We want to see how your skills match what we’re looking for!
Showcase Your Achievements: When writing your application, focus on your achievements in previous roles. Did you reduce overdue debt or improve cash flow? Share those successes with us! Numbers and specific examples can really make your application stand out.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Numbers
As a Senior Credit Controller, you'll need to demonstrate your understanding of credit risk and cash collection metrics. Brush up on key financial terms and be ready to discuss how you've successfully managed credit risk in previous roles. Use specific examples to showcase your expertise.
✨Showcase Your Systems Savvy
This role requires strong systems capability, so be prepared to talk about the accounting software and ERP systems you've used. Highlight any experience with automation and process improvement, as this will show that you can enhance credit control processes effectively.
✨Prepare for Challenging Conversations
You'll likely face questions about managing disputes and difficult conversations. Think of scenarios where you've resolved conflicts or negotiated payment terms. Practice articulating these experiences clearly, focusing on your calm and professional approach.
✨Engage with Stakeholders
Since stakeholder engagement is crucial, be ready to discuss how you've collaborated with sales, operations, and logistics teams. Prepare examples that illustrate your ability to balance revenue growth with robust credit risk management while maintaining effective relationships.