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- Tasks: Support senior leadership and manage office operations in a dynamic environment.
- Company: Established organisation in Stoke-on-Trent with a mission-driven culture.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Why this job: Make a real impact while balancing executive support and hands-on management.
- Qualifications: Experience in office management or executive assistance with strong organisational skills.
- Other info: Join a supportive team where your contributions are valued and visible.
The predicted salary is between 31000 - 33000 ÂŁ per year.
A well‑established organisation in Stoke-on-Trent is seeking a dedicated and proactive Permanent Office Manager and PA to support senior leadership and ensure the smooth day‑to‑day running of operations. This is an excellent opportunity to join a professional, mission‑driven environment where organisational excellence, service quality, and positive team culture are highly valued. You will play a key role in providing executive-level support and overseeing front-of-house and office operations.
As the Office Manager and PA, you will provide comprehensive support to senior leadership, including diary coordination, inbox management, meeting preparation and briefing support. Your responsibilities will span executive assistance, people management, office coordination, and governance support.
Key duties include:
- Managing senior leaders’ diaries, email communications, and appointments
- Preparing briefing papers and supporting documents
- Coordinating meetings, preparing agendas, and taking accurate minutes
- Supporting governance activities, including board and committee administration
- Assisting with external enquiries, complaints handling, and stakeholder communications
- Ensuring the reception area and office spaces are welcoming, professional, and fit for purpose
- Overseeing room bookings, meeting spaces, and equipment requirements
- Coordinating office systems, processes, and information management
- Managing the day‑to‑day rota and responsibilities of reception/front‑of‑house staff
- Overseeing recruitment, induction, training and development
- Conducting regular supervision, performance conversations and appraisals
This is a dynamic and varied role and would suit someone who enjoys balancing executive‑level support with hands‑on operational management.
To thrive in this role, you will need:
- Proven experience as an Office Manager, Executive Assistant, Personal Assistant, or similar senior administrative role
- Strong organisational, interpersonal and communication skills
- Confidence managing a small team and coordinating office functions
- Experience preparing agendas, attending high‑level meetings and producing accurate minutes
- Ability to work with discretion, sensitivity and professionalism
- Strong IT literacy and ability to manage multiple priorities
- A proactive, calm and solutions‑focused approach
- Experience supporting senior executives or boards, and familiarity with HR or governance processes, would be an advantage.
You will receive a competitive salary and a comprehensive benefits package aligned with the permanent nature of the role. This includes:
- Generous annual leave entitlement
- Pension scheme participation
- Opportunities for professional development
- Flexible working arrangements depending on business needs
You will also benefit from joining a supportive and collaborative organisation where your contribution has a visible and meaningful impact on daily operations and senior leadership effectiveness.
PA Manager & Office Manager in Stoke-on-Trent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PA Manager & Office Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace PA Manager & Office Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles as an Office Manager or PA, and don’t forget to mention any relevant achievements that showcase your organisational and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Be sure to mention your experience with diary management, meeting coordination, and team leadership, and how these align with what we’re looking for.
Showcase Your Soft Skills: In addition to your technical skills, we want to see your interpersonal abilities. Mention instances where you've successfully managed a team or handled sensitive situations with discretion. This will help us understand how you can contribute to our positive team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Office Manager and PA position. Familiarise yourself with key tasks like diary management, meeting coordination, and governance support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
During the interview, be ready to share specific examples of how you've successfully managed multiple priorities in previous roles. Highlight your experience with diary coordination and preparing briefing papers, as these are crucial for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Leadership
Since this role involves managing a small team, prepare to discuss your leadership style and how you've supported team members in the past. Share examples of how you've conducted performance conversations or facilitated training sessions. This will show that you can balance executive support with hands-on management.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company culture and operational processes. Inquire about their approach to team development or how they handle stakeholder communications. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
