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- Tasks: Support senior leadership and manage day-to-day office operations in a dynamic environment.
- Company: Join a well-established organisation in Stoke-on-Trent with a mission-driven culture.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Make a real impact while balancing executive support and hands-on management.
- Qualifications: Experience in office management or as an executive assistant with strong organisational skills.
- Other info: Enjoy professional development opportunities in a supportive team atmosphere.
A well-established organisation in Stoke-on-Trent is seeking a dedicated and proactive Permanent Office Manager and PA to support senior leadership and ensure the smooth day-to-day running of operations. This is an excellent opportunity to join a professional, mission-driven environment where organisational excellence, service quality, and positive team culture are highly valued. You will play a key role in providing executive-level support and overseeing front-of-house and office operations.
As the Office Manager and PA, you will provide comprehensive support to senior leadership, including diary coordination, inbox management, meeting preparation and briefing support. Your responsibilities will span executive assistance, people management, office coordination, and governance support.
Key duties include:
- Executive PA Support
- Managing senior leaders' diaries, email communications, and appointments
- Preparing briefing papers and supporting documents
- Coordinating meetings, preparing agendas, and taking accurate minutes
- Supporting governance activities, including board and committee administration
- Assisting with external enquiries, complaints handling, and stakeholder communications
- Ensuring the reception area and office spaces are welcoming, professional, and fit for purpose
- Overseeing room bookings, meeting spaces, and equipment requirements
- Coordinating office systems, processes, and information management
- Managing the day-to-day rota and responsibilities of reception/front-of-house staff
- Overseeing recruitment, induction, training and development
- Conducting regular supervision, performance conversations and appraisals
This is a dynamic and varied role and would suit someone who enjoys balancing executive-level support with hands-on operational management.
What you’ll need to succeed:
- Proven experience as an Office Manager, Executive Assistant, Personal Assistant, or similar senior administrative role
- Strong organisational, interpersonal and communication skills
- Confidence managing a small team and coordinating office functions
- Experience preparing agendas, attending high-level meetings and producing accurate minutes
- Ability to work with discretion, sensitivity and professionalism
- Strong IT literacy and ability to manage multiple priorities
- A proactive, calm and solutions-focused approach
- Experience supporting senior executives or boards, and familiarity with HR or governance processes, would be an advantage.
What you’ll get in return:
- You will receive a competitive salary and a comprehensive benefits package aligned with the permanent nature of the role.
- This includes generous annual leave entitlement, pension scheme participation, and opportunities for professional development.
- Flexible working arrangements depending on business needs.
- You will also benefit from joining a supportive and collaborative organisation where your contribution has a visible and meaningful impact on daily operations and senior leadership effectiveness.
Office Manager and PA in Stoke-on-Trent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager and PA in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Office Manager and PA role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about supporting senior leadership, think about how you can demonstrate your organisational skills and proactive approach during the chat.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for Office Manager and PA roles, and make sure you can articulate your experience in managing diaries and coordinating meetings.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Office Manager and PA in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Manager and PA role. Highlight your organisational skills, experience with diary management, and any previous roles where you supported senior leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed office operations or supported executives in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Office Manager and PA. Familiarise yourself with diary management, meeting coordination, and governance support. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational abilities. Think of times when you successfully managed multiple priorities or streamlined office processes. Being able to share specific instances will show the interviewer that you can handle the dynamic nature of the role.
✨Practice Professional Communication
As this role requires excellent interpersonal skills, practice articulating your thoughts clearly and professionally. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as confident and articulate.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the organisation is the right fit for you.