At a Glance
- Tasks: Lead and manage a diverse portfolio of commercial and residential lettings.
- Company: Dynamic property management firm focused on tenant engagement and high-quality service.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a collaborative team and drive continuous improvement in property services.
- Why this job: Make a real impact in property management while enhancing tenant satisfaction.
- Qualifications: Experience in commercial lettings or property management with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
We are seeking an experienced property professional to lead and manage a varied portfolio of commercial and residential lettings, including office accommodation and temporary/social housing. This role is responsible for maximising occupancy, minimising void periods, and ensuring all properties are maintained to a high standard while remaining fully compliant with statutory and contractual requirements. A strong focus on tenant engagement and delivering a high-quality, customer-focused service is essential.
Your new role
- Property & Tenancy Management / Void Management.
- Develop and implement strategies to reduce void periods and maximise occupancy across the portfolio.
- Monitor performance, analyse trends, and recommend improvements to increase utilisation.
- Coordinate marketing and promotion of available properties and liaise with internal housing teams.
- Act as the main point of contact for tenants, ensuring queries and issues are resolved efficiently.
- Build and maintain positive tenant relationships through clear and proactive communication.
- Implement feedback mechanisms to improve service delivery and tenant satisfaction.
- Monitor rental income and arrears, ensuring effective debt management processes are in place.
- Manage budgets, ensuring cost control and achievement of income targets.
- Ensure compliance with all relevant regulations, including health & safety, housing legislation, and data protection.
- Produce regular KPI reports covering occupancy rates, void turnaround, arrears, and tenant satisfaction.
- Present insights and recommendations to senior stakeholders to drive continuous improvement.
- Support the sourcing and acquisition of additional properties in line with strategic objectives.
- Conduct market research and financial appraisals to inform investment decisions.
- Oversee onboarding and integration of new properties into the portfolio.
- Work closely with internal teams including Housing, Property Services, and Finance, as well as external partners to ensure seamless delivery of services.
What you'll need to succeed
- Proven experience within commercial lettings, property management, or social housing.
- Strong understanding of property legislation, tenancy agreements, and compliance requirements.
- Excellent communication and stakeholder management skills.
- Experience managing budgets, income targets, and financial performance.
- Strong organisational and multitasking abilities.
- Data-driven mindset with experience in reporting and performance analysis.
Lettings Manager in Stoke-on-Trent employer: Hays
Join a dynamic and supportive team as a Lettings Manager, where your expertise in property management will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining high standards in both our properties and our service delivery, making us an excellent employer for those seeking a rewarding career in lettings management.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your expertise! Create a portfolio showcasing your achievements in property management, lettings, or tenant engagement. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its properties. Understand their values and how they engage with tenants. Tailor your answers to reflect how you can contribute to their goals, especially in maximising occupancy and minimising void periods.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that 'apply now' button and let’s get the ball rolling!
We think you need these skills to ace Lettings Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Manager role. Highlight your experience in property management and any relevant achievements that showcase your ability to maximise occupancy and manage budgets effectively.
Showcase Your Communication Skills:Since this role requires excellent communication and stakeholder management skills, be sure to include examples of how you've successfully engaged with tenants or resolved issues in previous positions.
Highlight Data-Driven Achievements:Demonstrate your data-driven mindset by including specific metrics or KPIs you've improved in past roles. This could be anything from reducing void periods to increasing tenant satisfaction scores.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of property legislation and tenancy agreements. Being able to discuss compliance requirements confidently will show that you're the right fit for managing lettings effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of tenant engagement, prepare examples of how you've successfully managed tenant relationships in the past. Highlight your proactive communication style and how it has led to positive outcomes.
✨Be Data-Driven
Familiarise yourself with key performance indicators related to occupancy rates and void periods. Be ready to discuss how you've used data analysis to drive improvements in previous roles, as this will demonstrate your analytical mindset.
✨Prepare for Budget Talks
Since managing budgets is crucial, think about your experience with financial performance and income targets. Be prepared to share specific examples of how you've controlled costs and achieved financial goals in your previous positions.
