At a Glance
- Tasks: Help recover council tax debts while supporting customers with a professional approach.
- Company: Join a supportive team in Hertfordshire focused on community welfare.
- Benefits: Remote work, flexible hours, and potential for contract extension.
- Other info: Opportunity to collaborate with colleagues and grow your skills in a dynamic environment.
- Why this job: Make a difference by helping your community manage their finances effectively.
- Qualifications: Experience with Academy software and recovering overpaid housing benefits.
The predicted salary is between 30000 - 40000 € per year.
My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers.
- Proactively trace debtors to establish current addresses and secure repayment.
- Administer and maintain accounts with accuracy and attention to detail.
- Negotiate realistic and sustainable payment arrangements in line with council policies.
- Ensure all actions comply with relevant legislation, council procedures, and data protection standards.
- Update system records to reflect factual and current information.
- Collaborate with colleagues to reduce overall debt owed to the council.
- Signpost vulnerable or struggling debtors to appropriate debt advice and support services.
The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits.
Council Tax Recovery Officer in Stevenage employer: Hays
Join a supportive and dynamic team as a Council Tax Recovery Officer, where your contributions directly impact the community in Hertfordshire. Enjoy the flexibility of remote working, with a focus on professional development and collaboration, ensuring you have the tools and resources to excel in your role. With a commitment to employee well-being and a culture that values integrity and respect, this position offers a meaningful opportunity to make a difference while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Recovery Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the council tax recovery field. We all know that sometimes it’s not just what you know, but who you know. Attend relevant webinars or local meet-ups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common questions for Council Tax Recovery Officers and practice your responses. We can’t stress enough how important it is to show you understand the role and the challenges that come with it.
✨Tip Number 3
Show off your skills! If you’ve got experience with Academy or similar systems, make sure to highlight that in conversations. We want to see you confidently discussing how you can use your expertise to help recover debts effectively.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen. We’re here to help you land that Council Tax Recovery Officer role, so don’t hesitate to take that step!
We think you need these skills to ace Council Tax Recovery Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in council tax recovery and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’ve got that covered!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of council tax recovery. Brush up on relevant legislation and council procedures, as well as the specifics of the 14-day lists. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Your Supportive Side
Since the role involves dealing with customers who may be struggling, prepare examples of how you've handled sensitive situations in the past. Highlight your ability to negotiate payment arrangements while maintaining a professional and empathetic approach.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Bring examples of how you've successfully managed accounts or maintained accurate records in previous positions. This will demonstrate your capability to handle the responsibilities of the job effectively.
✨Familiarise Yourself with Academy
If you've used the Academy system before, be ready to discuss your experience with it. If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning new systems can set you apart from other candidates.
