At a Glance
- Tasks: Support individuals with complex needs towards independent living and maintain tenancy standards.
- Company: Respected not-for-profit organisation dedicated to making a difference.
- Benefits: Competitive salary, supportive team environment, and meaningful work.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in support roles, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Your new company Hays is working with a well-respected, not-for-profit organisation known for its commitment to supporting individuals with complex needs and helping them move towards independence, stable living, on a temporary basis to start immediately.
Your new role As a Tenancy Sustainment and Floating Support Officer, you will play a key role in supporting customers with complex needs, to progress towards independent living while ensuring properties, tenancies, and compliance standards are maintained to the highest level.
You will:
- Complete customer inductions, risk assessments and person-centred support plans, reviewing these regularly to meet individual needs.
- Support customers to build independence, develop tenancy skills and maintain positive relationships with their networks and services.
- Guide customers through their move-on journey into independent tenancies.
- Complete tenancy sign-ups and move-ins, ensuring residents understand their rights, responsibilities and local services.
- Proactively manage tenancies by addressing arrears early, supporting benefit claims, issuing notices when required and identifying safeguarding concerns.
- Maintain safe, compliant properties by coordinating repairs, managing voids and carrying out regular health and fire safety checks.
- Keep accurate records and ensure all work aligns with housing, welfare and safeguarding legislation.
What you'll need to succeed:
- A full UK driving licence and access to a vehicle for work purposes.
- Commute to the Stoke head office on a Friday.
- Enhanced DBS check, or willingness to undergo one.
- Experience in a similar sector, including supporting people with complex needs.
- Ability to manage multiple tasks, work under pressure and solve problems in fast-paced environments.
- Strong written and verbal communication skills.
- A clear understanding of great customer service in a support-based setting.
- Confident IT skills, including excellent proficiency in Microsoft Word and good working knowledge of Excel.
- Experience supporting financial processes such as expenses, invoices, or applications for benefits, grants or financial support.
- Ability to meet contractual requirements within commissioned services.
- GCSE-Level education or higher.
What you'll get in return:
- A meaningful role where you directly contribute to positive life changes.
- A supportive, values-driven team environment.
- Competitive salary.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Yarna now on 0333 010 2579. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Tenancy Sustainment and Floating Support Officer in Stafford employer: Hays
Hays is an exceptional employer, offering a meaningful role as a Tenancy Sustainment and Floating Support Officer within a well-respected not-for-profit organisation dedicated to empowering individuals with complex needs. With a supportive, values-driven team culture and opportunities for professional growth, employees can make a real difference in the lives of others while enjoying competitive salaries and a collaborative work environment in Stoke.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer in Stafford
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Hays!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Hays that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer in Stafford
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Hays. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Hays.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Hays!
How to prepare for a job interview at Hays
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Hays resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Tenancy Sustainment and Floating Support Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
