Senior Service Delivery Manager - Permanent in Southampton

Government & Public Services / InfrastructureCompany: HaysConsultant: Amy JoyceHays office: Southampton — Ground Floor, Clockwise, Mountbatten House, Grosvenor SquarePhone: 01202 048 614Email: amy.joyce@hays.comYour new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your new roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting. In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function. You will have a strong understanding of enterprise architecture, networks, and systems integration, alongside a proven ability to translate technical concepts into business outcomes. Excellent communication, stakeholder engagement, and supplier management skills are essential, as is experience working within structured service management frameworks such as ITIL.A proactive approach to continuous improvement, resilience planning, and service delivery will be key, along with the ability to operate effectively in a high-availability, high-pressure environment. What you'll get in returnIn return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services. Salary up to 47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working.