Senior Support Worker - Accommodation Services in Smethwick

Your new company is an established, values-led charity seeking a passionate and experienced professional to join its expanding accommodation services. The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently. With a strong reputation across the region, the service provides a range of safe accommodation options, including refuge and dispersed housing, alongside wraparound support and partnership working to achieve sustainable outcomes for residents.

Your new role as a Senior Accommodation Support Worker involves playing a key leadership role within the accommodation service, overseeing the quality of support delivered to residents and their children. You will supervise frontline staff, contribute to service development, and ensure a safe, supportive, and empowering environment.

Key responsibilities include:

• Managing and supporting a team of support workers, volunteers, and students.
• Leading on assessments, support planning, and risk management for residents.
• Ensuring high-quality, person-centred, trauma-informed support is delivered.
• Overseeing referrals, allocations, and service performance against targets.
• Working in partnership with external agencies to achieve positive outcomes.
• Promoting independence, wellbeing, and recovery for individuals accessing the service.
• Maintaining a safe environment and ensuring compliance with safeguarding and health & safety requirements.
• Coordinating activities and programmes that enhance the resident's experience.

What you'll need to succeed:

To thrive in this role, you will bring a strong background in supporting vulnerable individuals with complex needs, alongside leadership or supervisory experience. You will also have:

• Experience working within domestic abuse, housing, or a related support setting.
• Strong understanding of risk assessment, safety planning, and safeguarding.
• Proven ability to manage cases, meet targets, and deliver high-quality support plans.
• Excellent communication skills and the ability to build trusting, non-judgemental relationships.
• Experience working with multi-agency partners.
• Good IT skills and experience maintaining accurate records.
• A full UK driving licence and access to a vehicle.
• A compassionate, resilient, and proactive approach.
• A relevant Level 3 qualification (or equivalent experience) is desirable.

What you'll get in return:

You will receive a competitive salary of £28,861 - £33,786 (dependent on experience), alongside a comprehensive benefits package and the opportunity to be part of a highly supportive organisation. Benefits include:

• 25 days annual leave (plus bank holidays), increasing with service.
• Additional wellbeing day and annual leave purchase scheme.
• Pension contribution (5% employer contribution).
• Mileage allowance.
• Access to clinical supervision and Employee Assistance Programme.
• Ongoing training and development opportunities.
• Flexible working arrangements and TOIL for additional hours.
• Regular team events and a positive, collaborative working culture.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.