At a Glance
- Tasks: Handle customer calls, resolve queries, and assist with access issues.
- Company: Join a supportive team at a mini contact centre in Waterside Heathrow.
- Benefits: Structured training, potential contract extension, and a friendly work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the first point of contact and make a difference for customers every day.
- Qualifications: Excellent communication skills and a calm, solution-oriented approach.
The predicted salary is between 24000 - 28000 £ per year.
Contract Type: 3-Month Contract initially (with potential 3-month extension)
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Location: Waterside Heathrow & all 5 days onsite
About the Role:
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach.
Key Responsibilities:
- Handle inbound customer calls efficiently and professionally.
- Assist with password resets and access issues related to our ecosystem.
- Deliver accurate information and resolve queries in a timely manner.
- Maintain records of customer interactions and follow up as needed.
- Participate in training sessions to stay updated on systems and processes.
What We Offer:
- Structured training to ensure you're confident in your role.
- A supportive team environment.
- Potential for contract extension based on performance and business needs.
Customer Service Representative in Slough employer: Hays
Join our dynamic team at Waterside Heathrow, where we prioritise a supportive work culture and offer structured training to empower our Customer Service Representatives. With a focus on employee growth and the potential for contract extension, you'll thrive in a fast-paced environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Slough
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls during the actual job.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and eager to learn. Ask about the team dynamics or what a typical day looks like for a Customer Service Representative.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We want to see your application and help you get your foot in the door. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Representative in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our mini contact centre team. Keep it friendly and professional, and let us know what excites you about this role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved customer queries in the past. We love a solution-oriented approach, so share those stories that demonstrate your ability to stay calm under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and ready to tackle the fast-paced environment.
✨Practice Your Communication Skills
Since this role involves handling 50 to 100 calls a day, it's crucial to demonstrate excellent communication skills. Practice answering common customer service scenarios out loud. This will help you articulate your thoughts clearly and maintain a calm, solution-oriented approach during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your ability to stay composed under pressure and how you can deliver accurate information quickly. This will reassure the interviewer that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
