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- Tasks: Make outbound calls to collect payments and resolve customer queries.
- Company: Leading business services company in Kent with a dynamic finance team.
- Benefits: Hybrid working options, supportive team, and direct impact on business performance.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Join a fast-paced environment where your skills can shine and make a difference.
- Qualifications: Experience in collections, strong communication skills, and a target-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role includes:
- Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
- Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
- Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
- Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
- Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
- Agreeing short-term payment plans when needed and ensuring they are followed through.
- Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
- Prioritising accounts based on ageing and risk to maximise collections.
- Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
- Escalating complex cases where appropriate while owning day-to-day collection activity.
- Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
What you'll need to succeed:
- Someone who thrives in a high-volume phone-based role.
- Confident, persuasive communication skills.
- A target-driven mindset with strong attention to detail.
- Ability to stay calm, professional, and customer-focused.
- Experience in collections & credit control.
What you'll get in return:
- You’ll be part of a supportive, energetic team where your work has a direct impact on business performance.
- Hybrid & flexible working options.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Credit Controller in Sittingbourne employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Sittingbourne
✨Tip Number 1
Get your phone skills polished! Since this role is all about making those outbound calls, practice your pitch and get comfortable with handling objections. Role-play with a friend or family member to build your confidence.
✨Tip Number 2
Know your numbers! Familiarise yourself with common payment terms and collection strategies. This will help you negotiate effectively and show that you mean business when it comes to collecting debts.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. This way, you can ensure you're on top of your game and ready to respond quickly to any opportunities that come your way.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that credit controller role. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace Credit Controller in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Showcase Your Communication Skills: Since this role is all about handling calls and negotiating payments, give examples in your application that demonstrate your strong communication skills. We want to see how you can balance firmness with great service!
Highlight Your Target-Driven Mindset: We love a candidate who thrives under pressure! Mention any past experiences where you’ve met or exceeded targets, especially in a fast-paced environment. It’ll show us you’re ready for the challenge.
Keep It Professional: While we appreciate a friendly tone, make sure your application maintains professionalism. Double-check for typos and ensure your formatting is clean. A polished application speaks volumes about your attention to detail!
How to prepare for a job interview at Hays
✨Know Your Numbers
Before the interview, brush up on your understanding of credit control metrics and KPIs. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you can thrive in a target-driven environment.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your phone skills. Role-play common scenarios like negotiating payment plans or handling objections. This will help you sound confident and persuasive during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or complex cases in the past. Highlight your ability to balance firmness with great service, as this is crucial for achieving positive outcomes for both the business and the customer.
✨Familiarise Yourself with CRM Systems
If you have experience with specific CRM or finance systems, mention them during the interview. If not, do a bit of research on common tools used in credit control. Showing that you're tech-savvy will give you an edge in managing accounts efficiently.