At a Glance
- Tasks: Manage incident queues, coordinate engineers, and deliver top-notch customer service.
- Company: Join a leading independent tech and services provider in Glasgow.
- Benefits: Competitive hourly rate with flexible work hours and potential for long-term employment.
- Other info: Opportunity for career growth until June 2027 in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your organisational skills while making a difference.
- Qualifications: Strong communication, prioritisation skills, and attention to detail required.
The predicted salary is between 27800 - 36300 £ per year.
Join a leading independent technology and services provider as a Site Administrator / Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company).
Length: up to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities:
- Manage Incident and Request Queues.
- Liaise daily with customers.
- Book, reschedule, and manage customer appointments.
- Close jobs efficiently and accurately.
- Coordinate and manage the work distribution of onsite engineers.
- Adapt quickly to changing workloads, often at short notice.
- Ensure all tasks are completed within SLA targets.
- Maintain accurate records and documentation throughout all activities.
Site Administrator/Scheduler employer: Hays
As a Site Administrator/Scheduler with our leading independent technology and services provider in Glasgow, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive hourly rates, a supportive environment, and the opportunity to enhance your skills while delivering exceptional customer service. Join us to be part of a team that values innovation and collaboration, ensuring that every day brings meaningful challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Site Administrator/Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Site Administrator/Scheduler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions related to managing incident queues and coordinating teams. We can help you with mock interviews to boost your confidence and nail those tricky questions.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, highlight your attention to detail and communication skills. Share specific examples of how you've successfully managed workloads and met SLA targets in the past.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for talented individuals like you to join our team in Glasgow!
We think you need these skills to ace Site Administrator/Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Site Administrator/Scheduler role. We want to see how your skills in managing queues and coordinating teams shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about this role and how your attention to detail and communication skills make you a perfect fit.
Showcase Your Customer Service Skills:Since delivering high-quality customer service is key, include examples of how you've successfully managed customer interactions in the past. We love to see real-life scenarios!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Site Administrator/Scheduler. Familiarise yourself with managing incident and request queues, as well as coordinating onsite engineers. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Communication Skills
Since this role involves liaising daily with customers, be prepared to discuss your communication style. Think of examples where you've effectively managed customer interactions or resolved issues. This will highlight your ability to deliver high-quality customer service, which is crucial for the position.
✨Demonstrate Your Prioritisation Skills
The job requires strong prioritisation skills, especially when adapting to changing workloads. Prepare to share specific instances where you've successfully managed multiple tasks or deadlines. This will show that you can handle the fast-paced environment of the role.
✨Attention to Detail is Key
As you'll need to maintain accurate records and documentation, be ready to discuss how you ensure accuracy in your work. Bring up any tools or methods you use to keep track of details, as this will illustrate your commitment to quality and efficiency in completing tasks within SLA targets.
