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For Companies At a Glance
- Tasks: Support sales operations and provide top-notch customer service in a dynamic logistics environment.
- Company: Join a growing logistics business that values proactive and customer-focused team members.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and career development.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in sales administration or customer service with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Your new company
An excellent opportunity has arisen for a proactive and customer-focused Part-Time Sales Administrator to join a growing business within the logistics sector. This role plays a key part in supporting the sales function while ensuring a consistently high standard of customer experience across multiple delivery networks.
The successful candidate will act as a central point of contact for customers, providing guidance, resolving queries, and supporting the smooth running of day-to-day sales and service operations. This is a varied position requiring strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.
Your new role
You will act as a primary point of contact for customer enquiries via phone and email, supporting with bookings, tracking queries, manifests, and general account queries. The role involves assisting with order processing and sales administration, while building strong customer relationships to support retention and satisfaction.
You will provide guidance on service offerings, delivery expectations, and network processes, advising customers on cut-off times, service levels, and operational procedures. Working closely with internal teams, you will ensure communication is accurate and consistent at all times.
The position also includes communicating pricing structures, tariffs, and any applicable surcharges, supporting updates to pricing information and assisting the sales team with administrative tasks linked to customer accounts.
You will keep customers informed of service updates, including changes during peak periods and holiday schedules, ensuring clear and timely communication. Close collaboration with operational teams will be essential to maintain service consistency.
Maintaining up-to-date knowledge of systems and processes is key, including supporting customers with portal usage and explaining any updates in a clear, customer-friendly manner. You will also assist customers in understanding service performance metrics and highlight any recurring issues where appropriate.
The role requires logging and managing customer queries and complaints effectively, working with internal teams and external partners to ensure timely resolution and a positive outcome.
What you'll need to succeed
To be successful, you will have previous experience in a sales administration or customer service role, with strong written and verbal communication skills. You will be confident managing customer relationships, highly organised, and able to prioritise your workload while maintaining a high level of accuracy. Strong IT skills, including experience with CRM systems and Microsoft Office, are essential.
You will be professional, customer-focused, and proactive in your approach, with the ability to adapt and learn in a fast-paced environment. A calm, solutions-oriented mindset and strong organisational skills will be key to success in this role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Part Time Sales Administrator in Shrewsbury employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Administrator in Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and how you can contribute to the team. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Part Time Sales Administrator in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales administration or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your strong communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Part-Time Sales Administrator role. Share specific examples of how you've managed customer relationships and resolved queries in the past.
Show Off Your IT Skills: Since strong IT skills are essential, mention any experience you have with CRM systems and Microsoft Office. We love seeing candidates who are tech-savvy and can adapt quickly to new systems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the logistics sector and the specific company you're applying to. Understand their services, delivery networks, and customer base. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Part-Time Sales Administrator, strong communication is key. Prepare examples of how you've effectively managed customer queries or resolved issues in previous roles. Practise articulating these experiences clearly, as this will demonstrate your ability to handle customer interactions smoothly.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple priorities, so be ready to discuss how you stay organised. Share specific tools or methods you use to manage your workload, such as prioritising tasks or using CRM systems. This will highlight your ability to maintain accuracy while handling various responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to deal with difficult customers or tight deadlines. Prepare to explain your thought process and the steps you took to achieve a positive outcome, showcasing your calm and solutions-oriented mindset.