At a Glance
- Tasks: Lead IT governance and resilience initiatives, ensuring operational stability and continuous improvement.
- Company: Join a large, expanding organisation in Sheffield during an exciting transformation phase.
- Benefits: Competitive salary, generous leave, hybrid working, and lifestyle perks.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
- Why this job: Make a real impact on IT service management and governance in a dynamic environment.
- Qualifications: Proven experience in IT Service Management and strong understanding of ITIL practices.
The predicted salary is between 47500 - 47500 £ per year.
Your new company requires an IT Service Manager (Governance & Resilience) on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices.
You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.
Your new role:
- Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity.
- Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks.
- Support internal and external audit activity, including evidence gathering, remediation tracking and governance input.
- Conduct technology risk and control assessments, driving mitigation and escalation where required.
- Embed governance controls into agile delivery processes and operational workflows.
- Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements.
- Support business resilience and continuity planning, including Business Impact Assessments and recovery activities.
- Maintain governance artefacts and ensure compliance with internal and regulatory standards.
What you'll need to succeed:
- Proven experience within Enterprise IT Service Management / IT Operations.
- Strong understanding and practical application of ITIL (ideally ITIL 4).
- Experience leading governance forums such as Change Advisory Boards (CAB).
- Solid knowledge of risk management, controls and audit processes.
- Strong stakeholder engagement skills with the ability to influence at all levels.
- Desirable:
- Experience in complex or fast-paced organisations.
- Familiarity with tools such as JIRA or other service management platforms.
- Exposure to resilience, BCM or incident management environments.
What you'll get in return:
- Competitive salary up to £47,500 pro rata.
- 15% employer pension contribution.
- 30 days annual leave + bank holidays, with option to buy/sell leave.
- Hybrid and flexible working arrangements.
- Discretionary bonus scheme.
- Healthcare cash plan, life assurance and income protection.
- Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts).
- Enhanced family leave and paid volunteering days.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Service Manager -Governance/Resilience in Sheffield employer: Hays
Join a dynamic and expanding organisation in Sheffield as an IT Service Manager, where you will be part of a collaborative IT Governance & Resilience team dedicated to driving transformation and continuous improvement. Enjoy a competitive salary, generous benefits including a 15% employer pension contribution, flexible working arrangements, and ample opportunities for professional growth in a supportive environment that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager -Governance/Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in governance and resilience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL 4 principles and governance practices. We recommend creating a list of scenarios where you've successfully implemented these practices in past roles to showcase your experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills, making your application stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you fresh in their minds. It shows you're keen and professional!
We think you need these skills to ace IT Service Manager -Governance/Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL, governance, and service management practices. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in your previous roles. Use metrics where possible to demonstrate your impact on governance and resilience. We love numbers that tell a story!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We appreciate a personal touch that reflects your enthusiasm for joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s make this easy for both of us!
How to prepare for a job interview at Hays
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in governance and service management. This will show that you understand the framework and can effectively implement it in their organisation.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders at various levels. Highlight instances where you've influenced decisions or driven change through collaboration. This is crucial for the role, so having specific anecdotes will help demonstrate your capability.
✨Be Ready for Governance Scenarios
Expect questions around governance practices, particularly in Change Enablement and Release Management. Think about challenges you've faced in these areas and how you overcame them. This will illustrate your problem-solving skills and your ability to maintain control frameworks.
✨Familiarise Yourself with Tools
If you have experience with tools like JIRA or other service management platforms, be prepared to discuss how you've used them in your previous roles. If you're not familiar with them, do a bit of research to understand their functionalities, as this could come up during the interview.
