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- Tasks: Provide first-line IT support and manage service desk tickets in a dynamic environment.
- Company: Confidential public-sector organisation in Sheffield with a supportive team.
- Benefits: Competitive salary, hybrid working, and potential for permanent position.
- Why this job: Join a growing team and make a real impact during a high-demand period.
- Qualifications: Experience in Service Desk support and strong knowledge of Microsoft 365.
- Other info: Immediate start available; perfect for those looking to gain valuable experience.
The predicted salary is between 20000 - 25000 £ per year.
Hays are working exclusively with a confidential public-sector organisation in Sheffield to recruit an experienced IT Service Desk Administrator for an immediate start. This temporary position offers hybrid working but requires regular presence on-site in Sheffield City Centre, so applicants must be based locally within South Yorkshire.
You will join a small, supportive team during a high-demand period and play a key role in providing first-line IT support, managing service desk tickets, and assisting with an ongoing laptop refresh programme. This role is ideal for someone with strong first-line IT experience who is available to start immediately in February. This position is for 2-3 months but could become temporary to permanent for the right candidate as the department is expanding.
Your New Role
- Act as the first point of contact for all IT service desk queries, logging and triaging tickets in line with SLAs
- Provide first-line support for day-to-day issues including password resets, Microsoft 365 applications, and basic hardware/software troubleshooting
- Assist with the preparation, build, and deployment of laptops as part of a major refresh programme (Intune/Autopilot experience desirable but not essential)
- Escalate incidents appropriately to the IT Operations Manager
- Support joiners, movers, and leavers with account setup, equipment management, and permissions changes
- Maintain accurate ticket updates and asset information
What You’ll Need to Succeed
- Proven experience in a Service Desk / 1st Line Support environment
- Strong practical knowledge of Microsoft 365, Windows 10/11
- Experience with laptop builds or deployment activity – exposure to Intune/Autopilot is beneficial
- Excellent communication, triage, and problem-solving skills
- Experience within public sector, regulated, or security-conscious environments is highly advantageous
What You’ll Get in Return
- Competitive hourly rate - £30,800
- Hybrid working pattern with a Sheffield City Centre base
- Immediate start opportunity within a respected organisation
- Support from a dedicated Hays consultant throughout the assignment
If you’re interested in this role and can start immediately, please apply today with an up-to-date CV. Early applications are encouraged due to the urgent nature of this requirement.
IT Service Desk Support -Temporary 2-3 months in Sheffield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support -Temporary 2-3 months in Sheffield
✨Tip Number 1
Get your networking game on! Reach out to folks in your industry, especially those who work in public sector IT. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview like it’s the final boss level! Research the company and its culture, and be ready to discuss how your skills match their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace IT Service Desk Support -Temporary 2-3 months in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles. Use keywords from the job description, like 'first-line support' and 'Microsoft 365', to show we’re a perfect match!
Showcase Your Skills: Don’t just list your skills; give examples! If you’ve handled ticketing systems or laptop deployments, let us know how you did it and what impact it had. We love seeing real-world applications of your expertise.
Keep It Concise: We appreciate clarity! Keep your application straightforward and to the point. Highlight your most relevant experiences without fluff – we want to see what makes you stand out for this role.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and it ensures your application lands right where it needs to be. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss your experience with first-line support and any specific troubleshooting you've done. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Showcase Your Communication Skills
As you'll be the first point of contact for IT queries, it's crucial to demonstrate your communication skills. Practice explaining technical issues in simple terms, as this will help you connect with users who may not be as tech-savvy. Think of examples where you've successfully resolved issues through clear communication.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific IT service desk scenarios. Prepare by thinking through common issues like password resets or hardware troubleshooting. Having a structured approach to problem-solving will impress the interviewers and show that you can think on your feet.
✨Highlight Your Team Spirit
Since you'll be joining a small, supportive team, it's important to convey your ability to work well with others. Share examples of how you've collaborated in past roles, especially in high-demand situations. This will reassure them that you're a team player who can contribute positively to their environment.
