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For Companies At a Glance
- Tasks: Coordinate and manage service contracts while providing top-notch customer support.
- Company: Join a growing manufacturing company in Sheffield with a forward-thinking culture.
- Benefits: Competitive salary, free parking, and potential for permanent role after one year.
- Other info: Office-based role with early finish Fridays and excellent career growth opportunities.
- Why this job: Be a key player in a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 2-3 years in customer service or account management, strong organisational skills required.
The predicted salary is between 28250 - 28250 £ per year.
Your New Company
Hays are pleased to be working with a growing manufacturing company in Sheffield who are currently looking to hire a Contracts Admin Account Manager to join its growing team. This is a fantastic opportunity to join a forward-thinking organisation.
Key Vacancy Information
- This vacancy will start in May and is initially a 1 year fixed contract running from May 2026- May 2027. This position could become permanent (subject to the discretion of business).
- Due to the imminent start date of this role, successful applicants must be able to start work quickly, ideally in May.
- This position is based in Sheffield, close to the Eckington area and this role is office-based Monday to Friday (not hybrid). We ask that the successful applicants live locally and are able to attend this office location daily.
- Full-time hours, Monday-Friday, 8.30 am - 5pm
- Free parking available, modern offices
- £28,250 salary guide offered as a salaried fixed term contract.
Your New Role
Working closely with the Sales Support Manager and wider internal teams, you will play a key part in coordinating and administering service and maintenance contracts for new and existing customers. This is a busy and varied office-based role where you will act as a primary point of contact for contract customers, ensuring all service requirements, compliance standards, and maintenance schedules are managed accurately and efficiently. You will prepare quotations, update CRM and contract systems, liaise with subcontractors, and provide clear reporting to senior stakeholders. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential. The successful applicant will ideally have recent and relevant experience of the below duties and responsibilities of the vacancy and will be able to demonstrate this upon application.
Key Responsibilities
- Preparing quotations for new and renewed service contracts
- Following up quotes and updating CRM information
- Providing contract support for new installations
- Maintaining and updating contract data within internal systems
- Delivering an excellent level of customer service at all times
- Coordinating with subcontractors and updating relevant records
- Managing incoming calls and proactively contacting customers
- Handling enquiries and liaising with internal teams
- Managing shared inbox communications
- Supporting with reporting on contract performance and opportunities
What You'll Need to Succeed
- 2-3 years' experience in a customer service, account management, or sales support environment
- Strong organisational skills with excellent attention to detail
- Confident communication skills, both written and verbal
- Good working knowledge of Microsoft Office (Excel, Word, Outlook)
- Ability to manage deadlines and prioritise effectively in a fast-paced setting
- A proactive, adaptable, and solutions-focused approach
- Commercial awareness and an understanding of customer service best practice
Working Hours & Benefits
- 37.5 hours per week between 8:30am and 5:00pm
- Early finish Friday rota
- Competitive salary of £28,250
- On-site, office-based role
- Potential permanent role after the initial 1 year fixed contract period.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contracts Administrator - Temporary 1 year in Sheffield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Administrator - Temporary 1 year in Sheffield
✨Tip Number 1
Get to know the company before your interview. Research their values, recent projects, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication, try doing mock interviews with friends or family. The more comfortable you are speaking about your experience, the better you'll come across.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past work where you managed multiple priorities effectively. This will demonstrate that you can handle the busy nature of the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contracts Administrator - Temporary 1 year in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Administrator role. Highlight relevant experience, especially in customer service and account management, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your skills align with what we're looking for. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Contracts Inside Out
Before the interview, brush up on your knowledge of service and maintenance contracts. Be ready to discuss how you would prepare quotations and manage contract data. This shows that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Think of examples where you've successfully liaised with customers or internal teams. This will demonstrate your ability to be the primary point of contact for contract customers.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple priorities in a fast-paced environment. Share specific instances where your attention to detail made a difference, especially when handling enquiries or updating CRM systems.
✨Be Ready to Discuss Customer Service Best Practices
Familiarise yourself with customer service best practices and be prepared to discuss how you would deliver excellent service. Highlight any relevant experience you have in account management or sales support to show you’re a great fit for the team.