Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 and other IT applications for business success.
- Company: Dynamic tech company offering hybrid working and a collaborative environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive and engaging workplace.
- Why this job: Join a team that drives innovation and improves business processes with cutting-edge technology.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
- Work with business users to scope and test new app or report features
- Contribute to the integration of data sources and systems within the Microsoft ecosystem
- Help train users on PowerApps and Power BI usage and functionality
- Assist with configuration, testing, and deployment of system changes or new features
- Participate in small-scale IT projects and system rollouts
- Collaborate with business units to identify process improvement opportunities
Experience needed
- Experience supporting Dynamics 365 Business Central in a BAU setting
- Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Familiarity with PowerApps and Power BI
- Understanding of business processes in finance, operations, or supply chain
- Strong problem-solving ability and customer service mindset
- Clear and confident communication skills
Desirable Skills
- Knowledge of Dynamics 365 Field Service or CE modules
- Experience with Power Automate
- Service Management or ITIL experience
- Basic SQL or data querying knowledge
Application Support Analyst (Dynamics 365) in Sheffield employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (Dynamics 365) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Application Support Analyst role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your Dynamics 365 knowledge. Make sure you can talk confidently about your experience with Microsoft 365 tools and how you've tackled issues in the past. We want to see that problem-solving mindset shine through!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be ready to demonstrate how you’ve effectively collaborated with teams or trained users on new systems. We love seeing candidates who can connect with others.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to support and enhance our business-critical systems.
We think you need these skills to ace Application Support Analyst (Dynamics 365) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and other relevant tools. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be prepared to discuss specific features and functionalities, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the system but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially those related to application support. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and customer service mindset.
✨Familiarise Yourself with Power Platform Tools
Since the role involves working with PowerApps and Power BI, it’s a good idea to have a basic understanding of these tools. If possible, try to create a simple app or dashboard before the interview. This hands-on experience will give you confidence and make you stand out.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, the interviewers are looking for someone who can communicate effectively with both technical and non-technical users. A mock interview with a friend can help you refine your delivery.