Service Desk Analyst / Helpdesk Analyst Duration: To 29th January 2027 initially Rate: £146.25 - £160.77 per day (NHS Band 4) IR35: In scopeLocation: Wakefield - On site We are seeking an experienced and customer-focused Service Desk Analyst to provide first-line IT support within a busy operational environment. Act as the first point of contact for IT incidents and service requests. Provide support via telephone, email, self-service portal and walk-up channels. Log, prioritise and manage incidents using a Service Management system. Resolve hardware, software and user access issues or escalate where required. Maintain accurate ticket records and ensure service levels are achieved. Configure and support desktops, laptops, mobile devices, printers and associated software. Deliver excellent customer service and communicate effectively with users of varying technical ability. Sought: Previous Service Desk or 1st Line IT Support experience. Experience supporting multiple customer contact channels. Experience using Service Management tools. Good knowledge of Microsoft Windows and Microsoft 365/Office applications. Understanding of incident and request management processes. Experience working to service level agreements (SLAs) and performance targets. Experience configuring and supporting a range of IT hardware and software. Strong troubleshooting and problem-solving skills. Experience supporting users with varying levels of IT knowledge. Excellent customer service and communication skills. Strong organisational and time management abilities. Able to prioritise workloads in a fast-paced environment. Team player with a proactive and professional approach. Committed to delivering high-quality IT support and continuous improvement. 1ST LINE, FIRST LINE, SERVICE DESK, HELPDESK, NHS, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T
Service Desk Analyst / Helpdesk Analyst employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
