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- Tasks: Provide 2nd line IT support and troubleshoot complex issues.
- Company: Join a well-structured IT team in Bangor/Newtownards.
- Benefits: Competitive contract day rate and immediate start.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Make a real impact by solving tech problems and mentoring others.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Microsoft 365.
The predicted salary is between 19500 - 26000 £ per year.
We're recruiting a Service Desk Technician for an immediate start contract based in the Bangor / Newtownards area. This is a great opportunity for someone with solid 1st line support experience who's comfortable working in a fast paced environment.
The role:
- Providing 2nd line IT support for incidents and service requests
- Troubleshooting and resolving more complex issues across Windows OS, Microsoft 365, Active Directory, hardware, and applications
- Supporting and mentoring 1st line colleagues where required
- Managing tickets through to resolution within agreed SLAs
- Working closely with infrastructure and third party teams on escalations
What we're looking for:
- Proven experience in a 2nd Line Service Desk / IT Support role
- Strong hands on knowledge of Microsoft 365, Windows, Active Directory, and desktop support
- Confident troubleshooting and problem solving skills
- Strong communication skills with a customer focused approach
- Available to start immediately
What's on offer:
- Contract day rate between £150-£200 (depending on experience)
- On site role in the Bangor / Newtownards area
- Well structured environment with an established IT team
- Immediate start
Apply now or get in touch for a confidential chat to discuss the role.
Service Desk employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and supporting various systems, make sure you can confidently discuss your experience with Microsoft 365, Windows, and Active Directory.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your hands-on knowledge and ability to work under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about landing this Service Desk role.
We think you need these skills to ace Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft 365, Windows, and Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Service Desk role. Share specific examples of how you've tackled complex issues and supported your team in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to convey your customer-focused approach throughout your written materials.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Hays
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role requires a customer-focused approach, think of examples where you've successfully resolved issues for users. Highlight your communication skills and how you’ve managed to keep users informed during the troubleshooting process.
✨Familiarise Yourself with Ticket Management
Understand the importance of managing tickets through to resolution within agreed SLAs. Be prepared to discuss how you prioritise tasks and ensure timely responses, as this is crucial in a fast-paced environment.
✨Prepare for Team Dynamics
Since you'll be working closely with both 1st line colleagues and third-party teams, think about how you can support and mentor others. Share experiences where teamwork made a difference in resolving complex issues, as this will demonstrate your collaborative spirit.