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- Tasks: Coordinate service delivery and liaise with B2B customers for kit replacements.
- Company: Join a dynamic team focused on network expansion and customer satisfaction.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Why this job: Make a real impact in customer service while developing your coordination skills.
- Qualifications: Experience in B2B environments and strong customer service skills required.
- Other info: Friendly recruitment team ready to support you through the application process.
About the role
As a Service Delivery Coordinator, you will be working with the network expansion team on a specific project. You will be contacting B2B customers and trying to arrange for them to have existing kit replaced.
Tell me more, tell me more…
Our client is currently looking for a new recruit in joining their Team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
Must Haves:
- Experience working in a B2B environment.
- Experience of customer service and coordination.
- Customer support experience
- Able to work alone and take initiative
- Able to speak with people and liaise.
What’s in it for you? –
Our client loves to reward their people for doing a great job.
- This is contract until 31st December with roots of extension.
- An hourly rate of £20.00 PAYE.
- This role provides a hybrid working access in Motherwell- Maxim Park
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
Service Delivery Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with B2B customers, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your customer service experience during the interview. Share specific examples of how you've successfully handled customer queries or issues in the past. This will demonstrate your capability in the role.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B environments and customer service. We want to see how your skills match the role of Service Delivery Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be liaising with customers in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Hays
✨Know Your B2B Basics
Make sure you brush up on your B2B knowledge before the interview. Understand the nuances of business-to-business interactions, as this role heavily relies on effective communication with clients. Familiarise yourself with common challenges in B2B service delivery to show that you’re ready to tackle them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service and coordination. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to handle customer interactions effectively.
✨Demonstrate Initiative
Since the role requires working independently, be ready to discuss times when you took the initiative in previous jobs. Highlight how you identified a problem and took steps to solve it without waiting for direction. This will show that you can thrive in a self-directed environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, project specifics, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.