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- Tasks: Deliver service excellence across multiple projects and manage 3rd party service levels.
- Company: Join a prominent professional organisation post-merger, focused on innovation.
- Benefits: Flexible remote work options and potential for contract extension.
- Why this job: Be the key link between tech stakeholders and providers, making a real impact.
- Qualifications: 5+ years in service delivery, strong SOP writing, and excellent communication skills.
- Other info: Dynamic role with opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Service delivery and transition specialists to help deliver service excellence across multiple BAU projects within the business. This professional will be the interface between the technical stakeholders and the 3rd party providers across multiple projects and will be responsible for writing standard operating procedures and monitoring and managing the 3rd party service levels, managing support level tickets, DR and service continuity.
To be considered for the role, you should have the requirements below:
- A minimum of 5+ years of experience in service design or service delivery/transition
- Extensive experience writing standard operating procedures
- Strong knowledge and troubleshooting experience with 3rd party stakeholders
- Exceptional analytical and problem-solving abilities
- Excellent communication skills and the ability to document processes effectively
The role is initially for a 6-month period; there is a possibility of extension depending on the client's needs. This role will be based in Belfast but would possibly be fully remote (UK-based candidates) for the best-fit candidate.
If you're interested in this role, please forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
Service delivery and transition specialist employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service delivery and transition specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. This will help you tailor your responses and show that you're genuinely interested in their work, especially in service delivery and transition.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing support level tickets and troubleshooting with 3rd party stakeholders, be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Service delivery and transition specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Delivery and Transition Specialist. Highlight your 5+ years of experience in service design or delivery, and don’t forget to showcase your skills in writing standard operating procedures!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate how you effectively document processes and interact with technical stakeholders. A well-structured cover letter can really help us see your communication style.
Highlight Problem-Solving Abilities: We want to know how you tackle challenges! Include examples in your application that showcase your analytical and problem-solving skills, especially in relation to managing support level tickets and working with 3rd party providers.
Apply Through Our Website: For the best chance of landing an interview, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your service delivery and transition knowledge. Be ready to discuss your experience with writing standard operating procedures and managing 3rd party stakeholders. This will show that you’re not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where your analytical skills made a difference. This is your chance to demonstrate your exceptional problem-solving abilities and how they can benefit the company.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse explaining complex processes in simple terms, as this will be crucial when interfacing with technical stakeholders and 3rd party providers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's recent merger and how it impacts service delivery. This shows your genuine interest in the role and helps you understand the company's needs better, making you a more attractive candidate.