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- Tasks: Coordinate services, manage appointments, and handle client enquiries daily.
- Company: Join a public sector organisation dedicated to high-quality service delivery.
- Benefits: Enjoy hybrid working options and on-site parking perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a temporary, ongoing role with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity to support a public sector organisation committed to delivering high-quality services.
My client is seeking a service coordinator to join their team on a temporary, ongoing basis. The successful candidate will play a crucial role in coordinating and managing various services, ensuring efficient and effective delivery.
- Coordinate and oversee the delivery of services to clients and stakeholders.
- Liaise with internal departments to ensure seamless service provision.
- Organising and booking appointments.
- Monitor and evaluate service performance, identifying areas for improvement.
- Maintain accurate records and documentation related to service delivery.
- Respond to enquiries and provide support to clients and stakeholders.
- Assist in the development and implementation of service policies and procedures.
What you'll need to succeed:
- Experience working in a customer service environment.
- Strong communication skills.
- Good telephone etiquette.
- Data entry / Data processing.
- Good attention to detail and accuracy.
What you'll get in return:
- Hybrid working once trained.
- Parking on-site.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service coordinator / Data entry employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service coordinator / Data entry
✨Tip Number 1
Familiarise yourself with the specific services offered by the public sector organisation you're applying to. Understanding their mission and values will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Practice your telephone etiquette by role-playing common scenarios you might encounter in the role. This will boost your confidence and ensure you can handle calls professionally, which is crucial for a service coordinator.
✨Tip Number 3
Brush up on your data entry skills by using online tools or software that are commonly used in administrative roles. Being proficient in these tools will not only make you more efficient but also show your commitment to the role.
✨Tip Number 4
Network with current or former employees of the organisation through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Service coordinator / Data entry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and data entry. Use specific examples that demonstrate your strong communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the service coordinator role. Mention your experience with scheduling, call handling, and administrative tasks, and how they align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your ability to liaise with internal departments and coordinate services. Mention any experience you have with monitoring service performance and maintaining accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've effectively handled enquiries and provided support, as this role heavily relies on strong communication skills.
✨Demonstrate Attention to Detail
Since data entry and maintaining accurate records are crucial for this position, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your entries.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as scheduling conflicts or client complaints. Practising these scenarios can help you respond confidently.
✨Familiarise Yourself with the Organisation
Research the public sector organisation you'll be supporting. Understanding their mission and values will allow you to tailor your responses and show genuine interest in contributing to their goals.
