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For Companies At a Glance
- Tasks: Coordinate and schedule activities for service engineers while managing customer queries.
- Company: Join a successful business in Pershore, providing services across the UK.
- Benefits: Enjoy flexible working hours, a competitive salary, and a generous holiday package.
- Why this job: Be part of a supportive team culture with opportunities for career growth and skill development.
- Qualifications: Experience in scheduling, excellent communication skills, and strong organisational abilities required.
- Other info: This is a permanent, full-time role with an immediate start available.
Your new company
You will be joining an established and successful business in the Pershore area, who offer a range of services to companies across the UK. They are looking for an experienced, dynamic and organised Service Coordinator to join their team on a permanent basis. This role offers an immediate start.
Your new role
Working with a small and knowledgeable team, you will be responsible for planning and coordinating the activities of the internal team supporting the service engineers. Key duties include:
- Efficiently scheduling and coordinating engineer's diaries
- Be the primary point of contact for customers, including managing current customer queries, to maintain strong relationships.
- Oversee job planning, maintenance of job sheets, and support with projects
- Reporting of KPIs
- Maintenance of records
- Administration tasks.
This role is full-time in the office, working Monday to Friday.
What you'll need to succeed
- You will need experience working with scheduling, ideally working with engineers.
- Be exceptionally organised
- Problem-solving skills
- Confident working to deadlines, being both proactive and reactive
- Tenacity to resolve issues
- Excellent communication skills, verbal and written
- Confidence in delivering excellent customer service
- IT proficiency
What you'll get in return
- Competitive Salary: A rewarding compensation package designed to reflect your skills and dedication.
- Flexible Working Hours: Tailor your schedule to suit your lifestyle, with negotiable hours discussed at interview to promote work-life balance.
- Permanent Position: Enjoy the security and stability of a long-term role with a growing industry leader.
- Generous Company Pension: Secure your future with our robust pension scheme, designed to support your financial well-being.
- Holiday package: 20 days of annual leave plus bank holidays with long-service rewards, additional holiday allowances and access to a premium private health insurance scheme as a thank-you for your commitment.
- Career Growth Opportunities: Unlock your potential with opportunities to develop your skills and grow within a forward-thinking company.
- Supportive Team Culture: Join a passionate, dependable team that values your contributions and celebrates success together.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Coordinator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their operations and the specific needs of their clients will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your organisational skills in conversations. Since the role requires efficient scheduling and coordination, be ready to share examples of how you've successfully managed similar tasks in the past.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of specific instances where you've resolved issues under pressure, as this will showcase your tenacity and ability to work proactively.
✨Tip Number 4
Practice your communication skills. As the primary point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios to enhance your verbal communication.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and coordinating, especially if you've worked with engineers before. Use specific examples to demonstrate your organisational skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Coordinator role. Emphasise your communication skills and customer service experience, as well as your ability to work under pressure and meet deadlines.
Showcase IT Proficiency: Mention any relevant software or tools you are proficient in that would be beneficial for the role. This could include scheduling software, CRM systems, or general IT skills that support efficient job planning and administration.
Highlight Teamwork and Culture Fit: In your application, express your enthusiasm for joining a supportive team culture. Share examples of how you've contributed to team success in previous roles, showcasing your ability to collaborate effectively.
How to prepare for a job interview at Hays
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is key. Prepare examples of how you've efficiently managed schedules or coordinated teams in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will highlight your proactive approach and tenacity in overcoming obstacles, which are crucial for this position.
✨Communicate Effectively
Since you'll be the primary point of contact for customers, practice articulating your thoughts clearly and confidently. Good verbal and written communication skills are essential, so consider preparing a few scenarios where you've successfully managed customer queries.
✨Familiarise Yourself with KPIs
Understanding Key Performance Indicators (KPIs) relevant to the role can set you apart. Research common KPIs in service coordination and be prepared to discuss how you have tracked or reported on these metrics in your previous roles.
