At a Glance
- Tasks: Assist homeowners with service charge queries and manage accounts effectively.
- Company: Small housing association focused on resident support and income management.
- Benefits: £22 PAYE, holiday pay, flexible working with 3 days in-office and 2 days remote.
- Other info: Opportunity for career growth in a dynamic and community-focused setting.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 50000 - 65000 £ per year.
Temp 3 months initially £22 PAYE plus holiday
Canning Town Area - 3 days in the office 2 days working from home
Our client, a small housing association, is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.
You will also:
- Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
- Provide an objective and effective income recovery service.
- Be sensitive to resident needs, being the first and main contact for service charges.
- Appropriately refer complex casework.
- Assist with the preparation of papers for court and tribunals.
- Ensure arrears recommendations are actioned.
- Ensure timely completion of benefit claims and assist with verification.
- Identify at-risk residents and ensure that they are provided with appropriate support and advice.
- Maximise recovery of former tenant, parking, sundry and other homeowner debts.
- Meet with residents online, in the office, and in their homes.
Please click 'apply now' or contact me for more information.
We think you need these skills to ace Service Charge Officer - S20
Knowledge of S20 notices
Income Collection
Resident-Focused Service
Casework Management
Court Preparation
Arrears Management
Benefit Claims Processing
