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- Tasks: Deliver accurate pension administration services and manage complex cases with a proactive approach.
- Company: Join a supportive team in a leading pension administration firm.
- Benefits: Competitive salary, 25 days holiday, generous pension scheme, and collaborative environment.
- Other info: Ideal for those who enjoy operational delivery and project support.
- Why this job: Make a real impact in pension administration while developing your technical skills.
- Qualifications: Experience in Defined Benefit pensions and strong attention to detail required.
The predicted salary is between 45000 - 50000 £ per year.
As a Senior Pension Administrator, you will play a key role in delivering accurate, timely, and compliant pension administration services to our members. You will handle a varied workload that combines day-to-day operations with more complex technical work, pensioner payroll, project support and end-to-end scheme events such as pension increases. Additionally, the Company also has an active Defined Contribution Scheme. Whilst we do not administer this directly, the pensions team are responsible for various communications, new starter presentations, auto-enrolment, governance, contribution changes and general employee/member enquiries.
Key Responsibilities
- Quality checking of casework completed by the team to ensure it meets high standards and is delivered in line with agreed Service Level Agreements (SLAs)
- Processing the monthly pensioner payroll, including associated reconciliations and payments
- Resolving and processing complex and 'freak' cases requiring detailed investigation and technical expertise
- Updating the administration system with calculation changes, factor updates, and member data amendments
- Managing the annual pension increase exercise end-to-end
- Assisting with other annual and triennial projects, including:
- Scheme newsletter production
- Annual audit support
- Bulk Deferred Benefit updates for Pensions Dashboards
- Scheme valuation preparation and related activities
You will work closely with the wider team, trustees, and other stakeholders/suppliers to ensure a high-quality service is maintained at all times.
What We're Looking For:
- Significant experience in Defined Benefit pension administration and an understanding of Defined Contribution Schemes.
- Strong technical knowledge of DB schemes, including benefit calculations and annual exercises.
- Pensioner payroll experience is ideal, although full training can be provided for the successful candidate.
- Proven ability to handle complex cases and provide quality assurance / peer review on colleagues' work.
- Excellent attention to detail and a proactive approach to meeting SLAs and deadlines.
- Good communication skills, with the ability to explain technical matters clearly.
- Proficiency in pension administration systems (training on our specific platform will be provided).
- A positive, collaborative team player with a solutions-focused mindset.
- Previous experience with scheme events and project support would be highly advantageous.
What We Offer
- Competitive salary - £45-£50k
- Holiday entitlement - 25 days plus bank holidays
- Generous Pension Scheme
- A supportive and collaborative small team environment
- This role would suit someone who enjoys a mix of operational delivery, technical problem-solving, and contributing to broader scheme projects.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Pension Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pension Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of Defined Benefit schemes. Be ready to discuss complex cases you've handled and how you ensured quality assurance in your previous roles. Show us you’re the expert we need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website to make sure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and highlight any key points from your conversation.
We think you need these skills to ace Senior Pension Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Pension Administrator role. Highlight your experience with Defined Benefit schemes and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, include examples in your application that demonstrate your ability to maintain high standards. We love candidates who can spot the little things that matter!
Communicate Clearly: In your cover letter, explain complex pension concepts in a way that's easy to understand. Good communication skills are key for us, so show us you can break down technical jargon into simple terms.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit and Defined Contribution schemes. Be ready to discuss specific calculations and processes, as well as any recent changes in pension legislation that could impact the role.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, prepare examples from your past work where your attention to detail made a difference. Think about times when you caught errors or improved processes, and be ready to share these stories.
✨Prepare for Complex Case Scenarios
Expect to be asked about how you would handle complex cases. Prepare a few scenarios in advance, detailing your thought process and the steps you would take to resolve them. This will demonstrate your problem-solving skills and technical expertise.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to explain a complex pension issue during the interview, so being able to communicate clearly will show that you can effectively engage with team members and stakeholders.