At a Glance
- Tasks: Own the performance of live managed services and drive service optimisation.
- Company: Leading UK communications provider focused on innovation and customer excellence.
- Benefits: Competitive salary, exposure to cutting-edge tech, and clear career progression.
- Other info: Join a purpose-driven organisation shaping the future of digital infrastructure.
- Why this job: Make a real impact on large-scale, business-critical services in a collaborative environment.
- Qualifications: Experience in 24/7 managed services and strong incident management skills.
The predicted salary is between 60000 - 75000 £ per year.
Your Company is one of the UK's leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.
Joining this organization means being part of a purpose-driven organisation that connects for good, supporting customers, communities, and businesses while shaping the future of digital infrastructure.
As a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments. You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.
Key responsibilities include:
- Owning end-to-end service performance and ensuring customer outcomes are protected
- Leading complex incidents through to resolution, coordinating cross-functional teams
- Assessing technical changes, risk, and impact, and communicating clearly to stakeholders
- Driving improvements in resilience, performance, and service quality
- Managing technical estate risks including capacity, vulnerabilities, and end-of-life
- Building strong relationships with customers and partners, influencing through technical expertise
What You Need to Succeed
To be successful in this role, you will bring a strong blend of technical expertise, operational leadership, and stakeholder engagement:
- Proven experience supporting 24/7 managed services environments across networking technologies
- Strong incident management and operational leadership capability
- Deep understanding of end-to-end service architecture and dependencies
- Ability to assess risk and make informed technical governance decisions
- Experience working with multiple suppliers and third-party vendors
- Strong communication and stakeholder management skills
Essential:
- Professional/Specialist level technical accreditation (or equivalent)
- Knowledge of ITIL practices
- Eligibility to obtain required security clearances (SC, NPPV, etc.)
Desirable:
- Experience with technologies such as Cisco, Aruba, Juniper, Fortinet, AWS, Azure, Nutanix or similar
- Exposure to automation, monitoring, and observability tooling
What You Will Get in Return
In return, you will join a market-leading organisation where your expertise directly impacts large-scale, business-critical services. You will have the opportunity to work on complex, high-impact customer environments, exposure to cutting-edge networking and cloud technologies, a collaborative and supportive culture focused on continuous improvement, and clear career progression within a large, forward-thinking organisation. A competitive salary and benefits package is also offered.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Senior Operations Engineer( Networks) employer: Hays
Joining our client means becoming part of a leading communications provider that prioritises innovation and customer excellence. With a collaborative culture that fosters continuous improvement, employees benefit from clear career progression opportunities and exposure to cutting-edge technologies in a supportive environment. This role not only offers a competitive salary and benefits package but also the chance to make a meaningful impact on large-scale, business-critical services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Engineer( Networks)
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Hays and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Hays.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Senior Operations Engineer( Networks)
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Hays.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Hays.
How to prepare for a job interview at Hays
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
