Senior Manager (Operational Resilience – Financial Services)

Reference: 4841024Job ID: 5422296Posted: 2026-10-28Closing date: 2027-01-26Location: LondonSalary: Competitive plus excellent benefits (per annum)Job type: PermanentWorking pattern: Full timeIndustry: Business or Management Consultancy / Banking and Finance TechnologyCompany: HaysConsultant: Oliver Lamar-KimpiobiHays office: London-City — 5th Floor, 107 Cheapside,Phone: 07956751001Email: oliver.lanar-kimpiobi@hays.comPlease see the high-level overview and if you are a good fit for the position, please give Oliver at Hays Technology Recruitment a call ASAP on the number below:High level overview:Senior opportunity helping major Financial Services organisations strengthen operational and cyber resilience. Key skills include business continuity, crisis management, technology resilience, operational risk and C-Suite engagement. This is a client-facing role and we are looking for strong client-facing experience Oliver Lamar-Kimpiobi | Hays Technology | 07956751001 | oliver.lamar-kimpiobi@hays.comFull Job Description below:Senior Manager – Operational & Cyber ResilienceLocation: London or Manchester | HybridSector: Financial Services / Cyber & Resilience Level: Senior Manager Employment: PermanentThe opportunityI’m working on an excellent opportunity for an experienced Operational Resilience, Cyber Resilience or Crisis Management professional to join a rapidly growing specialist advisory team working with some of the largest and most complex organisations across Financial Services.This is a senior, client-facing position combining resilience expertise, commercial leadership and strategic advisory work.You’ll work directly with senior executives, including C-Suite and Board-level stakeholders, helping organisations prepare for and respond to major operational and technology-related disruption, from cyber incidents and critical supplier failures through to large-scale technology change and regulatory resilience programmes.For someone who enjoys operating at the intersection of cyber, technology, operational risk and business resilience, this offers considerable scope to shape client strategy while also contributing to the growth of the wider practice.What you’ll be doingYou’ll lead complex client engagements across areas including:Operational and cyber resilience transformationTechnology and digital resilienceCrisis and incident managementBusiness continuity and disaster recoveryThird-party and supply-chain resilienceCloud and IT service resilienceScenario planning, simulations and resilience testingOperational and enterprise riskPreparing organisations for major cyber incidents and other high-impact disruptionAlongside delivery, you’ll take ownership of senior client relationships, identify new opportunities and help grow key Financial Services accounts.You’ll also have the opportunity to contribute to the development of new digital and AI-enabled resilience services, alongside thought leadership and market-facing initiatives.What we’re looking forThis opportunity would suit someone with substantial experience across operational resilience and business continuity, ideally gained within Financial Services, consulting, or another highly regulated environment.You’re likely to bring:Strong knowledge of UK Financial Services operational resilience requirements and regulatory expectationsExperience across several areas of resilience, such as cyber/technology resilience, third-party resilience, crisis management, disaster recovery, cloud resilience or operational riskExperience designing or leading scenario exercises, simulations, crisis testing or resilience programmesThe ability to understand complex organisations, critical services, technology dependencies and vulnerabilitiesConfidence engaging and influencing C-Suite and Board-level stakeholdersExperience leading complex programmes, engagements and multidisciplinary teamsA strong commercial mindset with experience developing client relationships and identifying new business opportunitiesExcellent communication and presentation skillsWhy consider it?This isn’t purely a delivery role.You’ll have the opportunity to become a senior voice within a growing resilience capability, working on complex challenges affecting major Financial Services organisations while helping develop new propositions and client relationships.It offers an unusual combination of cyber and technology resilience, crisis management, operational risk, strategic consulting and commercial leadership.Based in London or Manchester with hybrid working, alongside some travel to client locations where required.Oliver Lamar-Kimpiobi | Hays Technology | 07956751001 | oliver.lamar-kimpiobi@hays.com #4841024 - Oliver Lamar-Kimpiobi