Senior Customer Service Representative

Your new company A well-established and internationally operating manufacturing organisation is seeking a Senior Customer Service Representative to join its busy customer operations team. This is an exciting opportunity to work within a fast-paced environment, supporting a diverse customer base across multiple markets while collaborating closely with internal teams to ensure exceptional service delivery. Your new role As Senior Customer Service Representative, you will play a key role in managing customer relationships and ensuring the smooth coordination of the order-to-delivery process. Acting as a central point of contact between customers, sales teams, production planning, and other internal departments, you will help deliver a best-in-class customer experience.Key responsibilities will include: Managing customer orders from entry through to fulfilment using ERP systems. Providing customers with updates on order status, amendments, deliveries, and queries. Maintaining accurate customer records and preparing regular reports. Supporting internal and external sales teams with reporting and customer insights. Working closely with planning and supply chain teams to maximise on-time delivery performance. Monitoring customer service metrics and contributing to continuous improvement initiatives. Supporting the rollout and management of customer portal and electronic trading systems. Providing operational support and management cover when required. What you'll need to succeed To be successful in this role, you will have: At least 2 years' customer service experience within a manufacturing, supply chain, or similar operational environment. Experience working with ERP systems. Strong organisational skills with excellent attention to detail. Proven ability to build and maintain strong customer relationships. Excellent verbal and written communication skills. Strong IT skills, including Microsoft Office applications. GCSE Maths and English (or equivalent); a degree is desirable. The ability to work effectively within a collaborative, team-focused environment. What you'll get in return Monday to Thursday working hours of 8:00am - 5:00pm, with an early finish on Fridays. 33 days annual leave, increasing after length of service. Life Assurance cover. Health Shield Health Cash Plan. Enhanced Maternity Pay scheme. The chance to make a real impact within a customer-focused operation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk41bf1e1f-b16b-4260-a40a-17c77a06fd15