At a Glance
- Tasks: Handle customer complaints and provide clear guidance throughout the complaint process.
- Company: A regulatory organisation dedicated to maintaining high communication standards.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on safeguarding vulnerable individuals.
- Why this job: Make a real difference by helping individuals navigate complex complaint processes.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This regulatory organisation manages cases relating to concerns and complaints, playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.
Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication.
Organise and facilitate provisional enquiry meetings with complainants.
Analyse and summarise complex case information accurately and effectively.
Manage a caseload of liaison work, working collaboratively with colleagues across the organisation.
Arrange, facilitate, and transcribe telephone complaints where required.
Provide clear explanations of processes and decisions to stakeholders during and after case closure.
Apply safeguarding policies to protect vulnerable individuals.
What you'll need to succeed:
- Proven experience handling complaints and providing advice via phone, email, and written correspondence.
- Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act.
- Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases.
- Excellent communication skills, with the ability to convey complex or sensitive information clearly.
Senior Admin/Liaison Assistant employer: Hays
As a Senior Admin/Liaison Assistant at our regulatory organisation, you will be part of a dedicated team committed to upholding high standards of communication and support for individuals navigating the complaint process. We offer a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the community. Located in a vibrant area, our organisation provides a supportive environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Admin/Liaison Assistant
✨Tip Number 1
Get to know the organisation inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our experience in handling complaints and communicating effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer us directly to the hiring team.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace Senior Admin/Liaison Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with handling complaints and providing advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to convey complex information clearly in your written application. Use examples that reflect your proficiency in both written and verbal communication.
Highlight Your IT Proficiency:Mention your experience with MS Word, Excel, Outlook, and any case management databases you’ve used. We love tech-savvy candidates, so let us know how you’ve used these tools to manage your workload effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of handling complaints. Brush up on relevant policies, especially the Data Protection Act, so you can confidently discuss how you’ve applied these in past roles.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to convey complex information clearly. Think about times when you’ve had to explain processes to stakeholders or resolve misunderstandings—these stories will impress!
✨Demonstrate Your Organisational Skills
Since the role involves managing a caseload, be ready to talk about how you prioritise tasks and keep everything on track. Share specific strategies or tools you use to stay organised and efficient.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints. Practice your responses to demonstrate your problem-solving skills and how you would handle sensitive cases with care.
