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- Tasks: Manage a retirement living scheme, ensuring safety and high service standards for residents.
- Company: Established housing organisation dedicated to high-quality retirement living services.
- Benefits: Competitive hourly rate, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a vibrant and inclusive community.
- Why this job: Make a meaningful impact on residents' lives while promoting community wellbeing.
- Qualifications: Experience in social housing, strong communication, and relationship-management skills.
The predicted salary is between 21 - 24 £ per hour.
An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building.
Key responsibilities include:
- Managing health and safety and compliance checks
- Overseeing repairs and contractors
- Managing rent accounts and voids
- Supporting effective budget control
- Actively engaging with residents
- Responding to anti-social behaviour and complaints
- Facilitating community activities
- Working closely with external agencies to support resident wellbeing and safeguarding
The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment.
Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training.
In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services.
Scheme Manager (Independent Living) employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Independent Living)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with older residents. They might know about opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy management and health and safety regulations. We want you to feel confident discussing how you can ensure compliance and safety in a retirement living scheme.
✨Tip Number 3
Showcase your communication skills! During interviews, share examples of how you've successfully managed relationships with residents and external agencies. This will highlight your ability to create a vibrant community.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Scheme Manager (Independent Living)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing and working with older people. We want to see how your skills align with the role of Scheme Manager, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Scheme Manager, strong communication is key. Use your application to demonstrate your ability to engage with residents and manage relationships. Share specific instances where you’ve successfully resolved issues or facilitated community activities.
Highlight Compliance Knowledge: Since health and safety and compliance checks are part of the gig, make sure to mention any relevant experience you have in these areas. We’re looking for someone who understands the importance of maintaining high service standards, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, especially in relation to older people and vulnerable groups. Familiarise yourself with tenancy management, health and safety regulations, and safeguarding practices. This will show that you're not just interested in the role but also understand the responsibilities that come with it.
✨Showcase Your People Skills
As a Scheme Manager, you'll be engaging with residents regularly. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your communication and mediation skills, as these are crucial for creating a positive community atmosphere.
✨Demonstrate Your Organisational Skills
This role involves juggling multiple tasks like managing rent accounts, overseeing repairs, and ensuring compliance. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where you successfully handled competing priorities.
✨Emphasise Your Commitment to Wellbeing
The job is all about supporting residents and promoting their wellbeing. Think about how you can convey your dedication to equality, diversity, and high-quality service delivery. Share any relevant experiences that demonstrate your commitment to making a positive impact in the community.