At a Glance
- Tasks: Be the go-to person for customer queries and office admin tasks.
- Company: Join a well-known property development brand with over 30 years of experience.
- Benefits: Enjoy a full-time, permanent role with a competitive salary.
- Other info: This is an office-based role located in Derry City.
- Why this job: Make a real impact by providing top-notch customer care in a supportive environment.
- Qualifications: Previous customer service experience and strong data management skills are essential.
The predicted salary is between 30000 - 42000 € per year.
A permanent position with a company in Derry City. It was established over 30 years ago and is a well-known brand within the property development sector. They have a new opportunity within their Derry office for a Sales & Customer Care co-ordinator. This is a full-time, permanent, office-based role.
As Sales & Customer Care co-ordinator, you will play a key role in the day-to-day running of the office. You will be the first point of contact for incoming customer online and telephone enquiries, responding to all professionally and promptly. In your position, you will be responsible for all administration duties, including issuing customers with 'Welcome packs', writing emails, providing support to company Directors, assisting customers with their house purchase, ensuring contracts are signed and relevant documentation obtained in line with sale completion. At all times, you will provide the highest standard of customer care.
As part of your role, you will maintain accurate data entry and meticulous record-keeping, completing daily, weekly, and monthly tasks with efficiency.
What you’ll need to succeed:
- You will be able to demonstrate previous relevant experience as outlined above.
- You will be customer-focused, ensuring customers feel supported and valued at all times.
- You will be able to take ownership of your role and maintain professionalism at all times.
- You will have excellent record-keeping and data management skills.
- You will be capable of working independently to manage priorities and meet deadlines.
What you’ll get in return:
A full-time permanent position with a competitive salary.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the property development sector. Understanding the industry will help you engage more effectively with potential customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact, role-playing different customer scenarios can help you respond professionally and promptly, showcasing your ability to handle inquiries.
✨Tip Number 3
Brush up on your data management skills. Being meticulous with record-keeping is crucial for this role, so consider using tools or software that can help you stay organised and efficient.
✨Tip Number 4
Network with professionals in the property development field. Attend local events or join online forums to connect with others in the industry, which could provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Sales & Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and customer care. Emphasise any previous roles where you were the first point of contact for customers, as this is crucial for the position.
Craft a Strong Cover Letter:Write a cover letter that showcases your customer-focused approach and ability to manage administrative tasks efficiently. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Key Skills:In your application, clearly outline your record-keeping and data management skills. Use bullet points to make these stand out, as they are essential for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Care Skills
Since the role heavily focuses on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled inquiries or resolved issues, demonstrating your ability to provide excellent support.
✨Demonstrate Organisational Abilities
The position requires meticulous record-keeping and data management. Highlight your organisational skills by discussing tools or methods you use to stay organised, and provide examples of how you've successfully managed multiple tasks or deadlines in the past.
✨Prepare for Role-Specific Questions
Anticipate questions related to sales processes and administrative duties. Familiarise yourself with common practices in property development and think about how you would assist customers through their house purchase journey.
✨Exude Professionalism
As the first point of contact for customers, professionalism is key. Practice your communication skills, ensuring you can convey information clearly and confidently. Dress appropriately for the interview to reflect the professional image expected in the role.
