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For Companies At a Glance
- Tasks: Join a busy team to process customer sales orders and provide support.
- Company: An international manufacturing organisation based in Chesterfield.
- Benefits: Enjoy a competitive salary, free parking, and excellent facilities.
- Why this job: Be part of a dynamic environment with opportunities for growth and development.
- Qualifications: Experience in customer service or sales administration is essential; SAP knowledge is a plus.
- Other info: This is a temporary-to-permanent role with an immediate start in July.
Your new company
Hays are excited to be working on a fantastic new job opportunity in Chesterfield. Our client is an international manufacturing organisation who are keen to appoint a Sales Admin / Customer Service Administrator to join a busy team.
Ideally, the successful candidate will have held a similar role previously as a customer service administrator/sales administrator in a manufacturing/distribution organisation. The successful candidate will be a proven technical customer service administrator/sales order processor/sales administrator.
Key Vacancy Information- Temporary - Permanent job opportunity
- Immediate start in July required
- Full time - 37 hours a week
- £25,000 - £27,000 + annual company performance benefit
- 100% Office based
- Free parking and excellent facilities
- Chesterfield location
Your new role
You will join a busy Customer Service department and the main purpose of the role will be to process customer sales orders which are received via email in SAP. You will then support an international customer base with the coordination of delivery.
Successful applicants will be able to demonstrate the experience to fulfil the duties of the role as outlined below:
- Receiving customers orders via email and processing sales orders onto SAP
- Processing part orders
- Providing customers with order acknowledgements
- Providing full customer support, order updates etc., management of customer records as required
- Work with other departments to progress orders
- Liaise with freight agents to arrange transport, provide packing lists and tracking/collection details
- Provide customers with export documentation, certs of origin, EUR1 forms and relevant chamber of commerce docs
- Sales invoicing and credit notes
What you’ll need to succeed
The successful candidate will be a proven customer service administrator. Ideally, you will have some export experience but this is not essential. Sales order processing experience is required. SAP knowledge would be advantageous.
What you’ll get in return- Permanent job opportunity
- Immediate start in July
- Full time - 37 hours a week
- £25,000 - £27,000 + annual company performance benefit
- 100% Office based
- Free parking and excellent facilities
- Chesterfield location
What you need to do now
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Sales Admin /Customer Service Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Admin /Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a basic understanding of how it works.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with an international customer base, practice clear and professional communication, especially in handling inquiries and providing updates.
✨Tip Number 3
Gain a basic understanding of export documentation, even if it's not essential. Knowing about certs of origin and EUR1 forms can give you an edge and show your willingness to learn.
✨Tip Number 4
Network with professionals in the manufacturing and distribution sectors. Join relevant groups on LinkedIn or attend local industry events to make connections that could help you stand out during the hiring process.
We think you need these skills to ace Sales Admin /Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration, particularly in a manufacturing or distribution context. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Sales Admin / Customer Service Administrator position. Mention your experience with SAP and any relevant export documentation knowledge, even if it's not extensive.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to manage customer records effectively. Provide examples of how you've successfully processed orders and supported customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Hays
✨Know Your SAP Basics
Since the role involves processing sales orders in SAP, make sure you brush up on your SAP knowledge. Familiarise yourself with how to enter orders and manage customer records, as this will likely come up during the interview.
✨Demonstrate Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully managed customer queries or resolved issues, especially in a sales or administrative context.
✨Understand the Manufacturing Sector
Research the manufacturing industry and understand the challenges it faces. This will help you speak confidently about how your skills can contribute to the company's success and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to coordinate with different departments or handle difficult customers, and be ready to explain how you approached those challenges.
