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- Tasks: Manage communication with residents on exciting faade remediation projects across London.
- Company: Specialist contractor focused on fire safety and facade works.
- Benefits: Competitive salary, job security, and opportunities for career progression.
- Other info: Fast-paced environment with multiple live sites and supportive team culture.
- Why this job: Be the voice for residents and make a real difference in their communities.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
The predicted salary is between 33000 - 40000 £ per year.
Your new company is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.
Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.
Your new role as a Resident Liaison Officer involves managing communication and engagement with residents across a portfolio of live façade remediation projects. This is a site-based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who is comfortable working in a fast-paced environment, managing multiple sites and stakeholders simultaneously.
- Acting as the primary point of contact for residents during façade remediation works
- Coordinating resident communication across multiple occupied sites
- Preparing and issuing newsletters, letters and project updates
- Managing access arrangements and resident appointments
- Attending resident meetings, drop-ins and consultations
- Handling resident queries, concerns and complaints professionally and empathetically
- Supporting vulnerable residents where required
- Liaising closely with Site Managers and project teams
- Maintaining accurate records of resident engagement and correspondence
What you'll need to succeed:
- Previous experience as a Resident Liaison Officer, ideally within:
- Façade remediation
- Fire safety or cladding works
- Planned maintenance or major works
What you'll get in return:
- Permanent role with long-term workload security
- Salary £33,000 - £40,000, dependent on experience
- Exposure to high-volume façade remediation projects
- Opportunity to join a growing contractor with consistent project flow
- Career stability and progression within a specialist delivery team
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
RLO - Main contractor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO - Main contractor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and property management sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Resident Liaison Officer role.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your experience in faade remediation and fire safety. Share relevant articles or insights to position yourself as a knowledgeable candidate. We want to see you shine!
✨Tip Number 3
Prepare for those interviews! Brush up on your communication skills and be ready to discuss how you’ve handled resident queries and complaints in the past. We believe in you, so show them why you’re the best fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. We’re here to help you every step of the way, so let’s get you that Resident Liaison Officer position!
We think you need these skills to ace RLO - Main contractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in faade remediation and fire safety works, as well as your communication skills. We want to see how you can manage multiple sites and engage with residents effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've handled resident queries or complaints in the past, and show us your empathetic approach.
Showcase Your Organisation Skills: As an RLO, you'll be juggling multiple projects at once. In your application, give us a glimpse of your organisational skills. Mention any tools or methods you use to keep track of communications and appointments with residents.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Projects
Familiarise yourself with the specific faade remediation and fire safety projects the company is involved in. Understanding their current schemes will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident queries or complaints in the past. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple sites and stakeholders simultaneously. Share strategies or tools you use to stay organised, as this role requires juggling various responsibilities across different locations.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to resident engagement. Think through scenarios where you had to resolve conflicts or support vulnerable residents, and be prepared to explain your thought process and actions.