Credit Control in Ripon

Are you an experienced Credit Controller looking to join a successful, people-focused business where your contribution truly makes a difference? Hays are delighted to be partnering with a well-established and highly respected organisation operating within the agricultural and machinery sector, supporting customers through a network of strategically located sites across Northern England. With decades of industry expertise, a loyal customer base and a reputation for delivering exceptional service.

As part of our continued success, they are looking for a proactive and commercially minded Credit Controller to join our Finance team. This is an opportunity to take ownership of your ledger, build strong customer relationships, and play a key role in supporting the financial health of the business.

As a Credit Controller, you will be responsible for the day-to-day management of a customer portfolio, ensuring payments are received in line with agreed terms while maintaining positive and professional customer relationships.

Some of the key day to day responsibilities:

• Manage and maintain your own customer ledger.
• Open new customer accounts and maintain accurate account records.
• Proactively collect overdue payments via telephone, email, and written correspondence.
• Build strong working relationships with customers and internal departments.
• Ensure all collection activities are completed in a timely and professional manner.
• Investigate and resolve invoice, payment, and account queries.
• Negotiate and manage repayment arrangements where required.
• Support cash collection targets and aged debt reduction initiatives.
• Carry out account reconciliations and maintain accurate customer information.
• Monitor and manage customer credit limits within authorised levels.
• Escalate high-risk accounts and payment concerns to the Credit Control Manager.
• Support third-party debt recovery processes when necessary.
• Ensure company credit control procedures and compliance requirements are followed at all times.

We are looking to speak to people who combine excellent communication skills with strong commercial awareness and a genuine commitment to customer service.

Essential Skills & Experience:

• Minimum of 3 years' experience within Credit Control, Cash Collection or Accounts Receivable.
• Proven experience managing a customer ledger and reducing aged debt.
• Strong negotiation and influencing skills.
• Excellent telephone manner with the confidence to have difficult conversations professionally.
• Ability to build relationships with customers at all levels.
• Strong organisational skills with the ability to prioritise workloads effectively.
• A methodical approach and keen attention to detail.
• Experience using Microsoft Office applications, particularly Excel.
• Experience working with financial systems.
• Ability to make sound decisions and recognise when escalation is required.
• Positive, proactive, and team-oriented approach.

Desirable:

• Experience working in a sales-driven or commercial environment.
• MICM qualification or equivalent experience.

This organisation recognises that great people are key to success and is committed to creating an environment where our employees can thrive.

Competitive salary and benefits package. A stable and successful business with a strong industry reputation. The opportunity to take ownership of your own ledger and make a visible impact. Supportive management and collaborative team culture. Ongoing training and professional development opportunities. Long-term career prospects within a growing organisation. A varied role with plenty of customer interaction and problem-solving opportunities. The chance to work for a business that values expertise, integrity, and outstanding customer service.

If you're an experienced Credit Controller who thrives on building relationships, resolving issues, and delivering results, we'd love to hear from you. Please apply or contact.