At a Glance
- Tasks: Manage shared ownership resales and staircasing transactions with a focus on customer service.
- Company: Large housing association offering a hybrid work environment.
- Benefits: Competitive pay of £23.57 per hour, flexible working, and potential for contract extension.
- Other info: Ideal for those with housing sales experience looking for a dynamic role.
- Why this job: Make a real difference in people's lives by guiding them through home ownership.
- Qualifications: Experience in residential conveyancing and strong customer service skills required.
The predicted salary is between 23.57 - 23.57 £ per hour.
Resales & Staircasing Officer London- Hybrid 3 days in the office 2 days working from home 3 months initially with potential to be extended £23.57 per hour PAYE, 35 hours per week, Monday to Friday
Our client a large housing association is looking for an experienced Resales & Staircasing Officer to manage a caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals.
The role will provide a customer-focused service to existing and prospective homeowners, guiding customers through the full transaction process from instruction through to legal completion.
Key responsibilities: Manage a portfolio of resales, staircasing and void property disposals.
Act as the main point of contact for customers throughout transactions.
Ensure cases are progressed efficiently, accurately and in line with agreed targets.
Liaise with solicitors, agents and internal stakeholders to resolve issues and deliver excellent customer outcomes.
Support continuous improvement of processes and service delivery.
Essential experience: Residential conveyancing experience.
Strong customer service and case management background.
Experience managing a high-volume workload and meeting deadlines/KPIs.
Excellent communication, organisational and stakeholder management skills.
Good Microsoft Office skills and strong attention to detail.
Desirable: Shared ownership resales and staircasing experience.
Housing sector knowledge and understanding of relevant legislation.
Experience working with legal advisers and external partners.
Ideal for candidates with conveyancing, housing sales or shared ownership experience who can quickly manage a busy caseload and deliver a high-quality customer experience.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays. co. uk
TPBN1_UKTJ
Resales and Staircasing Officer employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
